Client Service Associate

Guidepoint; Singapore; On-site; SGD 55,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Group medical insurance coverage and

dental benefits

Gym benefits

Casual, multicultural work environment

Central office location

Job summary

Guidepoint in Singapore is seeking a dynamic Client Service professional to support global client research requests and coordinate expert recruitment across industries.

You will engage with clients, screen and profile advisors, and collaborate with global offices to deliver insights. The role suits a personable communicator who thrives in a fast-paced, entrepreneurial environment.

Qualifications

• Bachelor’s degree from a recognized tertiary institution.
• Outgoing personality with the ability to speak with people at all professional levels.
• Intellectual curiosity and desire to learn.
• Excellent written and verbal communication skills.
• Effective time management and organizational skills.
• Demonstrated ability to work both individually and as part of a team.
• Ability to work in a fast-paced entrepreneurial environment.
• Fluency in English required; Bahasa is preferred but not required.

Responsibilities

• Review and analyze client research requests and identify relevant experts across geographies, industries, and topics.
• Recruit new Advisors to join Guidepoint network by communicating why expertise matches projects.
• Screen experts for suitability and create professional profiles for client consideration.
• Collaborate with Guidepoint employees and offices to maintain strong relationships.

Skills

Outgoing personality

Communication skills

Time management

Team collaboration

Curiosity to learn

English fluency

Education

Bachelor's degree

Job description

Overview:

The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions.

What You’ll Do:

• Review and analyze client research requests and use a range of resources to identify the most relevant subject matter experts across geographies, industries, and topics for each project


• Utilise the phone, LinkedIn, and outreach to recruit new Advisors to join the Guidepoint network by effectively communicating why their expertise is a good match for the specific project you’re working on


• Screen experts for their suitability for specific client projects and create professional profiles for client consideration


• Operate with a teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors

What You Have:

• Bachelor’s degree from a recognized tertiary institution


• Outgoing personality with the ability to speak with people at all professional levels


• Intellectual curiosity and desire to learn


• Excellent written and verbal communication skills


• Effective time management and organizational skills


• Demonstrated ability to work both individually and as part of a team


• Ability to work in a fast-paced entrepreneurial environment


• Fluency in English required; Bahasa is preferred but not required

What We Offer:

• Competitive compensation


• Group medical insurance coverage and dental benefits


• Gym benefits


• Casual, multicultural work environment


• Central office location

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.