Customer Success Manager, Capital IQ Solutions, ASEAN

SMP GLOBAL PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global Market Intelligence is seeking a Customer Success professional to drive adoption of Visible Alpha and Capital IQ Solutions within the ASEAN region. You will lead engagement campaigns, build deep product knowledge, and train clients to maximize value.

Collaborating with marketing, product, account management, and sales, you will identify expansion opportunities, monitor usage, and contribute to renewal strategies. This role requires in-person interviews for final steps.

Qualifications

• 2+ years of experience in customer success or account management.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Experience with CRM systems (Salesforce, ChurnZero) and data analytics (Power BI).
• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Responsibilities

• Lead targeted engagement campaigns to drive product usage and adoption across Visible Alpha and Capital IQ Solutions.
• Develop deep platform expertise and deliver tailored training (virtual/in-person) to clients, ensuring alignment with their evolving needs.
• Articulate the integrated value proposition of Visible Alpha and Capital IQ Pro, demonstrating how combined platforms address client needs and enhance workflow efficiency.
• Cultivate robust relationships with key client stakeholders, identifying opportunities for platform utilization and expansion across departments.
• Monitor product usage, analyze account profiles, and actively collaborate on renewal strategies and upsell opportunities.
• Capture, synthesize, and route client feedback to product teams, contributing directly to product enhancements and innovation.
• All employees are required to work from the office a minimum of 2 days per week.

Skills

Customer success

Account management

MS Office

CRM experience

Tools

Salesforce

ChurnZero

Power BI

Job description

About the Role:

Grade Level (for internal use):

09

The Team:

Our dedicated Customer Success team is at the forefront of client engagement, driving adoption and satisfaction for our Visible Alpha and Capital IQ Solutions across the ASEAN region. This highly collaborative team partners closely with Marketing, Product, Account Management, and Sales to deliver proactive initiatives that maximize client value and foster long-term partnerships.

Responsibilities and Impact:

• Lead targeted engagement campaigns to drive product usage and adoption across Visible Alpha and Capital IQ Solutions.
• Develop deep platform expertise and deliver tailored training (virtual/in-person) to clients, ensuring alignment with their evolving needs.
• Articulate the integrated value proposition of Visible Alpha and Capital IQ Pro, demonstrating how combined platforms address client needs and enhance workflow efficiency.
• Cultivate robust relationships with key client stakeholders, identifying opportunities for platform utilization and expansion across departments.
• Monitor product usage, analyze account profiles, and actively collaborate on renewal strategies and upsell opportunities.
• Capture, synthesize, and route client feedback to product teams, contributing directly to product enhancements and innovation.
• All employees are required to work from the office a minimum of 2 days per week.

What We’re Looking For:

Basic Required Qualifications:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• 2+ years of experience in customer success or account management.
• Experience with CRM systems (e.g., Salesforce, ChurnZero) and/or data analytics platforms (e.g., Power BI).
• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Additional Preferred Qualifications:

• Actively listens, seeking to understand other perspectives and concerns, essential for strong client relationships.
• Actively participates and contributes towards team goals, fostering a collaborative environment.
• Prioritizes tasks based on their importance and urgency, consistently delivering high-quality work and meeting deadlines.
• Uses previous experience to identify the appropriate course of action or to improve existing client engagement strategies.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.

For more information, visit

www.spglobal.com/marketintelligence

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We’re more than 35,000 strong worldwide - so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:••••@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only:

Know Your Rights: Workplace discrimination is illegal