Client Service Ambassador (Full Time)

Porcelain Pte Ltd; Singapore; On-site; SGD 33,480 - 50,220; Full time

Job summary

A luxury beauty service company in Singapore is looking for a Client Service Ambassador. This Full-Time role focuses on delivering premium service and building lasting client relationships. Candidates should have a professional certification, previous experience in the beauty or hospitality sectors, and be proficient in English and Mandarin. The role involves customer interactions across multiple platforms, maintaining CRM records, and ensuring overall customer satisfaction. Join us to provide exceptional service and contribute to a seamless client experience.

Qualifications

• Professional certification holder in any specialization required.
• Prior experience in beauty, service, hospitality, and luxury retail preferred.
• Well-groomed and presentable appearance.

Responsibilities

• Attend to customers across all touchpoints in-store, phone, email, or appointments.
• Respond promptly to customer queries and service needs.
• Deliver a premium service experience that upholds brand standards.
• Maintain client interactions in the CRM system.
• Build rapport and encourage return visits.

Skills

Strong communication

Interpersonal skills

Proficiency in English

Proficiency in Mandarin

Digital proficiency in MS Office

Education

Professional certification in any specialization

Job description

About the job Client Service Ambassador (Full Time)

A Client Service Ambassador (CSA) is the face of our brand and plays a key role in building lasting relationships with every client. The CSA ensures a warm and premium service experience while understanding client needs and offering thoughtful recommendations on Porcelains' range of products and treatments. While the role is centered around service, CSAS are also expected to support the customer journey, including when opportunities to guide a purchase arise, so that the client experience is seamless from start to end.

Responsibilities & Duties

• Attend to customers professionally across all touchpoints in-store, phone, email, or appointment channels
• Respond promptly and clearly to customer queries and service needs
• Deliver a premium service experience and represent Porcelains standards in-store
• Maintain and update client interactions in the CRM system
• Offer service insights, skincare tips, and product knowledge that support client goals
• Build rapport and meaningful connections with clients to encourage return visits and trust
• Recommend solutions in a sincere and helpful manner
• Take ownership in resolving client issues and service recovery where needed
• Work closely with the team (therapists, managers, etc.) to ensure overall customer satisfaction
• Support basic retail operations: POS handling, store opening/closing, payment terminal use
• Uphold outlet cleanliness, tidiness, and stock accuracy
• Participate actively in team training and product knowledge sharing
• Follow through with after-sales actions and client check-ins when relevant

Requirements

• At least a professional certification holder in any specialization
• Prior experience in beauty, service, hospitality, and luxury retail preferred
• Proficient in English & Mandarin (both written/spoken)
• Well-groomed and presentable
• Digitally proficient in MS Office Applications (Word/Excel/PowerPoint)
• Strong communication and interpersonal skills