Premium Client Experience Ambassador

Porcelain Pte Ltd; Singapore; On-site; SGD 33,480 - 50,220; Full time

Job summary

A luxury beauty service company in Singapore is looking for a Client Service Ambassador. This Full-Time role focuses on delivering premium service and building lasting client relationships. Candidates should have a professional certification, previous experience in the beauty or hospitality sectors, and be proficient in English and Mandarin. The role involves customer interactions across multiple platforms, maintaining CRM records, and ensuring overall customer satisfaction. Join us to provide exceptional service and contribute to a seamless client experience.

Qualifications

• Professional certification holder in any specialization required.
• Prior experience in beauty, service, hospitality, and luxury retail preferred.
• Well-groomed and presentable appearance.

Responsibilities

• Attend to customers across all touchpoints in-store, phone, email, or appointments.
• Respond promptly to customer queries and service needs.
• Deliver a premium service experience that upholds brand standards.
• Maintain client interactions in the CRM system.
• Build rapport and encourage return visits.

Skills

Strong communication

Interpersonal skills

Proficiency in English

Proficiency in Mandarin

Digital proficiency in MS Office

Education

Professional certification in any specialization

Job description

A luxury beauty service company in Singapore is looking for a Client Service Ambassador. This Full-Time role focuses on delivering premium service and building lasting client relationships. Candidates should have a professional certification, previous experience in the beauty or hospitality sectors, and be proficient in English and Mandarin. The role involves customer interactions across multiple platforms, maintaining CRM records, and ensuring overall customer satisfaction. Join us to provide exceptional service and contribute to a seamless client experience.