Client Relationship Management

CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD. seeks a customer service specialist to assist clients with online trading and platform usage.

You will engage with retail, corporate, and institutional clients, delivering product information and resolving issues to ensure a superior service experience. Applicants should hold a Diploma, be service oriented with excellent communication, and able to multitask under pressure while maintaining composure in intense situations.

Qualifications

• Diploma holder with basic knowledge of financial markets is preferred.
• Service oriented with good communication skills and willingness to go the extra mile.
• Good team player who can deliver within tight deadlines.
• Exceptional interpersonal and written/verbal communication with conflict resolution.

Responsibilities

• Participate in roadshows and demonstrate online trading and mobile platforms to customers.
• Explain products such as equities, CFDs, LFX, and share margin financing to customers.
• Organise seminars/webinars to educate potential and existing customers on platform features.
• Handle customer enquiries on accounts and platform issues.
• Elevate clients' feedback and handle complaints.
• Provide excellent service via phone and other communication channels.
• Meet service level targets and perform duties as assigned by the Manager.
• Perform other duties as assigned by supervisor.

Skills

Desktop troubleshooting

Customer service

Communication

Teamwork

Interpersonal skills

Multitasking under pressure

Financial markets interest

Online customer handling

Education

Diploma

Tools

None

Job description

Key Responsibilities

• Participate in roadshows, conduct system demonstration on the use of our online trading and mobile platforms and assisting customers on the retail, corporate & institutional trading account opening.
• Be well-versed with our products offering such as equities, CFD, LFX, share margin financing and confidently introduce our product promotions to customers or prospects.
• Organise in-house seminars/ webinars and workshops to educate potential and existing customers on salient features of our platforms.
• Handle customer enquiries on their account and platform related issues.
• Handle and elevate clients’ feedback and complaints.
• Provide excellent service experience to external/internal customers through phone or other communication channels.
• Adhere to the service level targets, and any other duties as defined/assigned by Manager.
• Performing any other duties and responsibilities as assigned by the immediate supervisor from time to time.

Skills

• Able to troubleshoot desktop issues relating to customers’ web browsers and operating systems (Apple OS and Microsoft).
• Service oriented with good communication skills and willing to go the extra mile for customers.
• Good team player and able to deliver within tight deadlines.
• Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills.
• Able to multitask and remain calm under pressure, especially during intense situations.
• Interest in the financial markets would be an advantage.
• Not required but experience in a customer care division and handling of online customers would be an advantage.
• Minimum job entry is Diploma.

Personal Attributes

• Demonstrate strong customer-focused qualities and the ability to give excellent client service.
• The ability to take ownership of a client’s enquiries and possess a "go above and beyond" attitude.
• A pleasant personality and good customer orientation mindsets.