Client Relations Manager, Singapore

Laurelton Jewelry; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury jewelry brand in Singapore is looking for a Client Relations Manager to enhance client experiences and develop clienteling strategies. The ideal candidate will serve as a brand ambassador, driving client engagement through personalized experiences. Responsibilities include creating exceptional client gestures and collaborating to improve in-store experiences. Applicants should have experience in client relations and a strong service orientation. This role is vital for the brand's future in High Jewelry, emphasizing customer relationships.

Qualifications

• Experience in client relations or a similar field.
• Strong relationship-building skills and customer service orientation.
• Ability to develop and execute clienteling strategies.

Responsibilities

• Drive the development of clienteling programs and strategies.
• Build strategies for client outreach and engagement.
• Collaborate to create exceptional client experiences.

Job description

Client Relations Manager, Singapore

We are looking for a Client Relations Manager, Singapore to join our Maison to build the brand and effectively contribute to the future.

As the ultimate brand ambassador of Tiffany & Co., your main mission is to develop and grow a clienteling strategy to support both the day‑to‑day and High Jewelry business, develop client experience enhancements in store, ensuring high quality execution and monitoring, and create exceptional client gestures and gifting initiatives.

Showcasing the Tiffany Touch

• Drive the development of clienteling programs, strategies, and service support.
• Build strategies on client outreach and engagement through experiences, drive partnership initiatives and prospect within key networks.
• Craft and collaborate with the regional team to create truly Tiffany moments and reinvent in‑store moments & HJ events rooted in an exceptional client experience with an emphasis on personalization.