Client Relations Executive

KARPENKO GYMNASTICS ACADEMY PTE. LTD.; Singapore; On-site; SGD 31,000 - 45,000; Full time

Benefits offered by this job

Visa sponsorship for qualified кандиди

Structured training and development

Friendly, supportive team environment

Career progression opportunities

Job summary

KARPENKO GYMNASTICS ACADEMY PTE. LTD. is seeking a Client Relations Executive to join our front desk team in Singapore.

You will engage with parents, discuss our gymnastics programs, handle enrolments, and provide exceptional service in a child-friendly environment. Extensive training is provided, with opportunities for learning and development, career growth, and performance-based incentives. The role includes robust administrative duties and a commitment to excellent client experience across

Qualifications

• Excellent communication, warm, professional demeanor required.
• Experience in customer service, sales, or education is a plus.
• Basic administrative proficiency with common software/tools.
• Front desk/administrative experience preferred.
• Willingness to learn and grow within the organization.

Responsibilities

• Engage with parents to discuss programs, promotions, and enrolment options.
• Follow up with clients to gather feedback and provide progress updates.
• Enhance client experience and foster long-term loyalty.
• Handle daily administrative tasks: stock counting, inventory management, and scheduling using academy software.

Skills

Excellent communication

Customer service

Sales

Administrative proficiency

Warm and outgoing

Front desk experience

Eagerness to learn

Tools

Google Workspace

Microsoft Office

Job description

About Us

KGA is Singapore’s leading gymnastics academy, known for delivering high-quality, structured, and engaging gymnastics programs for children aged 4 and above. We take pride in providing a nurturing and professional environment for both recreational and competitive athletes.

Client Relations Executive

To support our growing team, we are hiring a Client Relations Executive to work on our front desk, is passionate about customer service and working in a vibrant, child-friendly setting.

Extensive training is provided to ensure you settle in and quickly get on your feet. The successful candidate will receive learning and development support, financial incentives and career opportunities in line with their performance.

Key Responsibilities

• Parent Communication & Sales Support: Engage with parents in person, via phone, email, in-person, or messaging platforms to discuss our gymnastics programs, class offerings, special promotions, and enrolment options. Highlight benefits, answer questions, and guide families toward the best fit for their children’s needs

• Monitor our Success by Following Up with Clients: Gathering feedback and identifying areas we can improve on while also providing clients feedback on their child progress

• Client Experience Enhancement: Proactively ensure clients feel valued and supported throughout their journey with us—from initial inquiry to ongoing participation. Handle feedback, resolve minor issues, and foster long-term loyalty.

• Administrative Duties: Perform basic stock counting and inventory management for gymnastics equipment, apparel, and merchandise. Manage class attendance booking, waitlists, and scheduling adjustments using our academy software. Respond promptly to parent messages, inquiries, and basic requests (e.g. via email, SMS, or social media).
  

Job Requirements

• Excellent communication skills with a warm, enthusiastic, and professional demeanor—experience in customer service, sales, or education is a plus.

• Basicadministrativeproficiency (e.g. Google Workspace, Microsoft Office, or simple booking systems).

• Warm and outgoing personality with a passion for children and people

• Previous experience in front desk,administrative, or customer service roles preferred

• Eagerness to learn and grow within the organization

• Must be able to work both Saturdays and Sundays

• Full training provided

Working Hours

• Weekdays: 2:00 pm – 7:00 pm (with one weekday off)

• Weekends: 8:00 am – 4:00 pm

**While the core working hours do not always meet 36 hours per week,you may occasionally be required to start earlier during holiday camps or competitions. Total working hours will not exceed44 hours per weekor 12 hours per day, in compliance with MOM regulations.

Additional compensation or an extra day of annual leavewill be provided if overtime is incurred.

What We Offer

• Competitive salary package

• Visa sponsorship for qualified candidates

• Structured training and development

• Friendly, supportive team environment

• Opportunities for career progression within a growing company