Operations Specialist

Air8; Singapore; Sur place; SGD 50 000 - 70 000; Plein temps

Résumé du poste

A dynamic finance company in Singapore is looking for an Operations Specialist to enhance client onboarding and servicing. The successful candidate will engage with internal stakeholders to ensure outstanding client experience and adherence to service standards. With a minimum of 3-5 years in client services, fluency in both English and Mandarin is essential. Join our fast-paced team to make a positive impact in the financial world.

Qualifications

• Minimum 3-5 years of working experience in customer onboarding and client services.
• Capacity for teamwork, learning and continuous improvement.
• Knack for identifying gaps and process automation.

Responsabilités

• Execute the customer onboarding process from KYC till go-live.
• Ensure seamless client transition to business-as-usual mode.
• Resolve client requests by leveraging resources across functional areas.
• Solicit customer feedback and identify improvement trends.
• Communicate effectively to resolve customer issues.

Connaissances

Fluent in English

Fluent in Mandarin

Customer onboarding

Client services

Teamwork

Formation

Minimum degree holder

Outils

Trade finance knowledge

Description du poste

Join our team to create positive impact in the world

Driven by our vision, Air8 has helped many SMEs to optimize their working capital. By bridging the trade finance gap, we’re creating more healthy and sustainable economies.. Are you ready to take on a new challenge? Join our fast-growing team to be part of something exciting.

Operations Specialist

Job Title Operations Specialist

Reporting To Operations Lead / Head of Operations

Location Singapore

As part of the Operations Team, the successful candidate with be tasked to deliver targeted results across dimensions including client onboarding and servicing, as well as occasional trade finance transaction processing. (Fluent in English and Mandarin is essential)

The role involves significant interaction with product and business leads within the company and delivering outstanding client experience.

Primary Responsibilities

• Execute the customer onboarding process, from KYC till customer goes live
• Ensure a seamless transition for the client as they move from a pre-go-live to business-as-usual mode
• Responsible for end- to- end resolution of client requests/enquiries, leveraging resources across other functional areas to enhance client experience and escal...
• Solicit customers’ feedback and identify problem trends for improvement actions
• Communicate and liaise, acting as an escalation point with internal parties to resolve customer issues
• Ensures customer satisfaction with post-sales customer service
• Ensure Trade Operations procedures and policies are being followed and deviation escalated
• Work with relevant stakeholders on the delivery of business performance and ensure daily adherence to service level and quality standards in end-to-end delivery of services

Secondary Responsibilities

• Execute the processing, verification, reconciliation of financing activities, within pre-set standardized turnaround times for all trade finance activities
• Participate in system enhancement projects, including in UAT
• Perform any ad-hoc request as directed by team lead/head
• Ensure hands-on support to internal stakeholders across Product, Business Development, Technology, Risk Management, and Compliance to ensure smooth operation of our platform

Required Profile

• Minimum degree holder with at least 3-5 years working experience in specifically in customer onboarding and client services
• Knowledge of trade finance is a plus
• Capacity for teamwork, learning and continuous improvement
• Having a knack for identifying gaps, reducing the turnaround time, well versed with automating processes

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