Client Manager, Strategic Accounts

Cigna Healthcare; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Cigna Healthcare in Singapore is seeking a Client Management professional to oversee key accounts, engage intermediaries, and drive profitable retention while ensuring top-tier service and smooth internal communications.

You will coordinate with internal teams, prepare claims analyses for major clients, deliver trainings for brokers, and proactively identify process improvements to support growth.

Responsibilities

• Executing a Client Management role across key accounts and engagement.
• Engagement and profitable retention; uphold optimum service.
• Maximize internal processes and communication effectiveness.
• Main contact to intermediaries and large clients for defined book.
• Build strong relationships with intermediaries and clients.
• Proactively manage and negotiate renewal retention of defined book.
• Support intermediaries and clients by answering queries and resolving issues.
• Lead English-language employee communication meetings as required by intermediaries and clients.
• Prepare customized claims analytical reports for large experience-rated clients.
• Organize process trainings for key brokers as needed.
• Identify areas of process improvement and collaborate with stakeholders to implement changes.
• Handle ad-hoc assignments as required.

Job description

Executing a Client Management role in all aspects of key account management,

engagement, and profitable retention, as well as to uphold optimum service by

maximizing effectiveness of internal processes and communication.

Key contact to intermediaries and large clients for defined experience rated book of business.

Engage and build strong relationships with intermediaries and/or clients.

Pro-actively manage and successfully negotiate profitable renewal retention of defined

experience-rated and portfolio-rated book of business.

Provide consistent and quality support intermediaries and/or clients by answering queries, and collaborating with internal stakeholders to resolve services issues promptly.

Lead employee communication meetings (English) as required by intermediaries and clients.

Prepare customized claims analytical reports for large experience-rated clients.

Organize and plan process trainings for key brokers as needed

Identify areas of process improvement and collaborate with respective stakeholder functions in executing changes.

Manage ad-hoc assignments as required.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.