Senior Service Delivery Lead (ITIL) & Client Success

NCS; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

NCS is a leading AI Tech Services company in the Asia Pacific region seeking a Service Manager. You will lead the service delivery team, act as the primary client liaison, and own contracts, SLAs, and financial health from inception to completion.

You will coordinate with CSU Finance, PMA, and sales to forecast revenue and costs, monitor service performance, and drive continuous process improvements while managing resources and vendors to meet targets.

Qualifications

• Minimum 5 years of IT project management experience.
• Strong knowledge of process improvement methodologies and tools.
• Proficient in written and spoken English; able to travel as required.

Responsibilities

• Provide leadership and management of service delivery teams and projects.
• Be the single point of contact for clients and oversee contract health and SLAs.
• Forecast revenue and costs; monitor P&L and drive improvements.
• Collaborate with Sales, Finance, and Vendors on scope, costs, and timelines.
• Develop KPIs and ensure timely delivery of service commitments.

Skills

IT project management

Process improvement

Engligh proficiency

Stakeholder management

Negotiation

Leadership

Education

ITIL certification (v3 or above)

Job description

NCS is a leading AI Tech Services company in the Asia Pacific region seeking a Service Manager. You will lead the service delivery team, act as the primary client liaison, and own contracts, SLAs, and financial health from inception to completion.

You will coordinate with CSU Finance, PMA, and sales to forecast revenue and costs, monitor service performance, and drive continuous process improvements while managing resources and vendors to meet targets.