Client Experience & Service Coordinator

DKSH; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

DKSH in Singapore is seeking a Service Executive in Client & Customer Experience to deliver high-quality, responsive engagement across the full client journey. You will track fulfilment timelines, provide status updates, and coordinate orders with sales and service teams to ensure accurate delivery.

You will handle inquiries and complaints with professionalism, escalate complex issues, build strong customer relationships for retention, maintain records, and spot opportunities for upsell,

Qualifications

• Diploma in Business, Marketing, Communications, or related discipline.
• At least 3 years of experience in customer service or service operations.
• Strong CX principles and focus on service quality.
• Experience with CRM or SAP preferred.

Responsibilities

• Track fulfilment timelines and provide service status updates across the full client journey.
• Handle inquiries and complaints with professional problem-solving and service recovery.
• Escalate complex issues to ensure effective resolution.
• Build strong customer relationships to support retention and loyalty.
• Coordinate with internal teams on order processing and service transactions.
• Maintain accurate customer records and identify upsell opportunities such as parts sales and contract renewals.
• Coordinate installation, PM, and calibration activities with the service team.
• Ensure compliance with service standards and performance timelines.

Skills

Customer service

Communication skills

Education

Diploma in Business, Marketing, Communications, or related discipline

Tools

CRM systems

SAP systems

Job description

DKSH in Singapore is seeking a Service Executive in Client & Customer Experience to deliver high-quality, responsive engagement across the full client journey. You will track fulfilment timelines, provide status updates, and coordinate orders with sales and service teams to ensure accurate delivery.

You will handle inquiries and complaints with professionalism, escalate complex issues, build strong customer relationships for retention, maintain records, and spot opportunities for upsell,