Client Experience Lead, Executive Events

CapitaLand Group; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Catapult by CapitaLand in Singapore seeks an Executive, Client Experience to ensure seamless client and participant journeys from planning to on-site execution. You will coordinate venue requirements, service delivery and stakeholder communication for high-profile events.

Ideal candidates have 1–3 years in client-facing roles, strong organisational skills and a customer-first mindset. The role involves occasional after-hours support to ensure exceptional service experiences.

Qualifications

• Diploma or Bachelor's degree in Hospitality, Events Management, Business, or Communications.
• 1–3 years in client service, hospitality, events, or related roles.
• Proficient in Microsoft Office; experience with CRM or event systems is a plus.
• Strong organisational and coordination skills with multi-tasking ability.
• Excellent interpersonal and communication skills with a customer-focused mindset.

Responsibilities

• Serve as the primary contact for assigned clients from booking to completion.
• Coordinate client requirements and event needs from planning through delivery.
• Conduct venue walkthroughs, planning meetings and pre-event briefings.
• Provide guidance on venue capabilities, facilities, processes and services.
• Monitor event-day operations and resolve issues to ensure smooth delivery.

Skills

Client service

Event coordination

Communication

Teamwork

Education

Diploma or Bachelor's degree in Hospitality/Events Management/Business/Communications

Tools

CRM systems

Event management software

Venue booking systems

MS Office

Job description

Catapult by CapitaLand in Singapore seeks an Executive, Client Experience to ensure seamless client and participant journeys from planning to on-site execution. You will coordinate venue requirements, service delivery and stakeholder communication for high-profile events.

Ideal candidates have 1–3 years in client-facing roles, strong organisational skills and a customer-first mindset. The role involves occasional after-hours support to ensure exceptional service experiences.