Client Experience Lead, Events & VIP Support

CapitaLand; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Training opportunities

Ascott rates

Volunteer programmes

Wellness programmes

Job summary

CapitaLand's Catapult campus in Singapore seeks an Executive, Client Experience to manage end-to-end client and guest journeys for meetings, conferences and executive programmes. You will coordinate planning, on-site support, and post-event follow-up with clients, vendors and internal teams, ensuring seamless service delivery.

The role requires strong organisation, multitasking, and a pro‑active service mindset to drive client satisfaction and repeat business in a dynamic events environment.

Qualifications

• Diploma or Bachelor's degree in Hospitality, Events Management, Business, Communications or a related discipline.
• 1-3 years of experience in client service, hospitality, events, customer success or related roles.
• Proficient in Microsoft Office applications.
• Experience with CRM, event management or venue booking systems would be advantageous.

Responsibilities

• Serve as the primary point of contact for assigned clients following booking confirmation.
• Coordinate client requirements and event needs from planning through completion.
• Conduct venue walkthroughs, planning meetings and pre‑event briefings with clients.
• Provide guidance on venue capabilities, facilities, processes and available service offerings.
• Ensure client requirements are accurately documented and communicated to relevant stakeholders.
• Build positive client relationships and deliver a high standard of customer service throughout the client journey.
• Anticipate client needs and proactively address issues to ensure a seamless experience.
• Venue & Operational Coordination: Coordinate venue preparations and operational arrangements to support client events.
• Liaise with internal teams and service partners on room setup, catering, AV requirements, access arrangements, signage and logistics.
• Prepare event orders, operational briefs, schedules and run sheets.
• Ensure event spaces and facilities are ready and aligned with client requirements.
• Monitor event‑day operations and coordinate prompt resolution of operational issues.
• Provide onsite support to clients and serve as the key liaison throughout their event.
• Ensure service delivery standards are consistently maintained across all events and programmes.
• Participant & Guest Experience: Coordinate guest arrivals, reception services and VIP support arrangements.
• Ensure participants and guests experience a welcoming and professional environment.
• Attend to enquiries, requests and feedback promptly and professionally.
• Support the collection of client and participant feedback following programmes and events.
• Identify opportunities to enhance the overall client and guest experience.
• Stakeholder & Vendor Coordination: Work closely with Sales & Business Development and Marketing & Partnerships teams to ensure smooth delivery of client engagements.
• Coordinate with external vendors, service providers and contractors to fulfil event requirements.
• Monitor vendor performance and elevate service issues where necessary.
• Support procurement, purchase requisitions and administrative processes where required.
• Maintain strong working relationships with key stakeholders and service partners.
• Administration & Reporting: Maintain event schedules, client records and operational trackers.
• Prepare event documentation, reports and post‑event summaries where required.
• Track client feedback, service recovery actions and improvement opportunities.
• Support invoicing, billing coordination and administrative follow‑up activities.

Skills

Client service

Event coordination

Microsoft Office

CRM systems

Education

Diploma/Bachelor's in Hospitality/Events/Business

Tools

CRM systems

Event management software

Job description

CapitaLand's Catapult campus in Singapore seeks an Executive, Client Experience to manage end-to-end client and guest journeys for meetings, conferences and executive programmes. You will coordinate planning, on-site support, and post-event follow-up with clients, vendors and internal teams, ensuring seamless service delivery.

The role requires strong organisation, multitasking, and a pro‑active service mindset to drive client satisfaction and repeat business in a dynamic events environment.