Client Experience Intern – Learning & Events

capitaland; Singapore; On-site; SGD 13,000 - 20,000; Full time

Job summary

CapitaLand Group is launching Catapult, a Shared Executive Learning Centre in Singapore, offering an internship to gain hands-on experience in client experience, hospitality operations, and stakeholder engagement.

You will help ensure smooth programme delivery, support day-to-day operations of learning and event spaces, and contribute to data-driven improvements in service delivery within a dynamic learning environment.

Qualifications

• Students pursuing Business, Hospitality, Communications, Real Estate, Event Management, Marketing, or related disciplines.
• Passion for customer experience, hospitality, and stakeholder engagement.
• Strong communication and interpersonal skills.
• Organised, detail-oriented, and capable of managing multiple priorities.
• Positive attitude, service-oriented mindset, and willingness to learn.
• Proactive, resourceful, and able to work independently and within a team.

Responsibilities

• Support client onboarding and ensure a seamless experience for programme participants, venue users, and partners.
• Serve as a first point of contact for client enquiries and requests.
• Gather feedback and support customer satisfaction initiatives.
• Support relationship-building efforts with clients and partners.
• Support day-to-day operations of learning and event spaces.
• Coordinate logistics for programmes, workshops, meetings, and events.
• Work with vendors and internal stakeholders to ensure smooth delivery.
• Maintain service standards and venue readiness.
• Maintain accurate client and programme information.
• Track feedback, utilisation, and service metrics.
• Support reporting, analysis, and process improvement initiatives.

Skills

Customer experience

Strong communication

Interpersonal skills

Organised

Detail-oriented

Proactive

Education

Business, Hospitality, Communications, Real Estate, Event Management, Marketing

Job description

CapitaLand Group is launching Catapult, a Shared Executive Learning Centre in Singapore, offering an internship to gain hands-on experience in client experience, hospitality operations, and stakeholder engagement.

You will help ensure smooth programme delivery, support day-to-day operations of learning and event spaces, and contribute to data-driven improvements in service delivery within a dynamic learning environment.