Client Experience & Club Operations Lead

ACE CLUB TENNIS PTE.LTD; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

ACE CLUB TENNIS PTE.LTD in Singapore is seeking a dynamic Client Experience & Admin Executive to be the face and voice of the club. This role delivers outstanding service, manages day-to-day operations, and supports our coaching team while handling retail and basic HR tasks.

You will be the primary point of contact for clients, coordinate bookings, maintain records, assist with onboarding, and help post content on social media.

Qualifications

• Must have exceptional interpersonal and communication skills.
• Genuine passion for tennis and understanding of the sport.
• Strong organizational, time management, and multitasking abilities.
• Proactive problem-solving and grace under pressure handling feedback.
• Proficiency in standard office software and willingness to learn CRM/booking systems.

Responsibilities

• Serve as the first point of contact for client inquiries via phone, email, and in person.
• Manage client database and ensure records are accurate and up-to-date.
• Oversee online booking, manage lesson packages, scheduling, and payments.
• Coordinate daily court bookings and class schedules; optimize court utilization.
• Assist with recruitment, onboarding, and payroll-related tasks.

Skills

Customer service

Interpersonal skills

Organization

Time management

Multitasking

CRM software

Booking software

Education

Business Administration/ Hospitality/ Communications degree or diploma

Tools

CRM software

Booking system software

Canva

Job description

ACE CLUB TENNIS PTE.LTD in Singapore is seeking a dynamic Client Experience & Admin Executive to be the face and voice of the club. This role delivers outstanding service, manages day-to-day operations, and supports our coaching team while handling retail and basic HR tasks.

You will be the primary point of contact for clients, coordinate bookings, maintain records, assist with onboarding, and help post content on social media.