Client Experience Ambassador – Luxury Banking Hospitality

Bank of Singapore, Asia’s Global Private Bank; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Bank of Singapore seeks a Service Ambassador to greet clients and manage the Client Centre experience with warmth and professionalism. You will support reception, meeting rooms, and events, delivering exceptional hospitality and personalised service in a fast-paced private banking environment.

Ideal candidates hold a Hospitality diploma, have 5+ years in customer service, and can multitask while maintaining the highest standards of presentation and client care.

Qualifications

• Diploma in Hospitality or related field required.
• Minimum 5 years of customer service experience in hospitality or related service industry.
• Experience as flight attendant or in luxury hospitality is an added advantage.
• Candidate presents with professional etiquette and excellent communication skills.

Responsibilities

• Greet and assist clients, visitors and guests at the Bank of Singapore Client Centre.
• Escort clients to meeting suites and engage with them in a professional manner.
• Support daily operations of the Client Centre and ensure a seamless client experience across reception, meeting rooms and lobbies.
• Coordinate meeting room bookings and internal events; assist with client events.
• Provide beverage service and dining support during client meetings and events.
• Maintain cleanliness and presentation of Client Centre areas and replenish supplies.
• Provide administrative and logistical support to the team and assist with ad hoc duties as required.

Skills

Diploma in hospitality

5+ years customer service

Flight attendant/luxury hospitality a+

Professional demeanor and presentation

Excellent communication

Microsoft Office proficiency

Education

Diploma/Advanced Diploma in Hospitality or related field

Tools

Microsoft Office

Job description

Bank of Singapore seeks a Service Ambassador to greet clients and manage the Client Centre experience with warmth and professionalism. You will support reception, meeting rooms, and events, delivering exceptional hospitality and personalised service in a fast-paced private banking environment.

Ideal candidates hold a Hospitality diploma, have 5+ years in customer service, and can multitask while maintaining the highest standards of presentation and client care.