Client Engagement Officer (Operations Officer)

NEW HOPE COMMUNITY SERVICES LIMITED; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

NEW HOPE COMMUNITY SERVICES LIMITED is seeking a Client Engagement Officer in Singapore to help ensure a safe, supportive shelter environment for displaced and disadvantaged residents. You will supervise daily shelter operations, handle resident inquiries, and support admissions and orientation processes.

You will also assist in conflict management, enforce shelter rules, and help maintain health, safety, and administrative records, including rations and payments.

Qualifications

• Excellent communication and interpersonal skills.
• Willingness to work with displaced and destitute individuals.
• Ability to work in a team and take initiative.
• Comfort with weekend/after-hours coverage as needed.

Responsibilities

• Provide administrative and operational support for shelter operations.
• Handle day-to-day queries from residents and assist in admissions/orientation.
• Assist in conflict management and de-escalate incidents.
• Support safety, health, and sanitation in the shelter environment.
• Maintain client and operational records, including payments and distributions.

Skills

Communication

Leadership

Collaboration

Self-motivated

Physical fitness

Education

GCE N/O Level / Nitec

Tools

Microsoft Office

Job description

Job Summary

As the Client Engagement Officer at New Hope Community Services Limited, you will be an integral part of our mission to bring change into the lives of the displaced and disadvantaged in the community. You’ll look after the safety and well-being of the residents in our shelter, ensuring day-to-day operations run smoothly so that our beneficiaries always have a safe space to return to and rest.

Key Responsibilities

Client Supervision

• Provide administrative and operational support in overall shelter operations.
• Handle day-to-day general queries from shelter residents.
• Assist in the admission and orientation of new shelter residents.

Conflict Management

• Manage general disputes that may occur between co-living shelter residents.
• Respond to incidents within shelter units, such as de-escalating crisis situations, and notify Client Engagement Executive / Senior Client Engagement Executive for the next action step.

Workplace Safety and Health

• Support the maintenance of the security, health, and safety of the shelter environment.
• Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance.
• Enforce shelter rules and conduct shelter inspections for compliance with shelter rules.

Administration

• Collect statistics for monitoring and evaluation of activities and programmes of the shelter.
• Perform and assist in data entry for client and operational records.
• Collect and maintain records of payments from clients for shelter fees and utilities.
• Maintain records of the distribution of rations / assistance to shelter residents, including the inventory of in-kind donations.

Others

• Any other related duties in New Hope CSL as assigned by Reporting Officer.

Accountability

• Reports to the Client Engagement Executive / Senior Client Engagement Executive.

Competency Requirements

Core Competencies

• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
• Leadership: Excellent team player with strong responsibility skills.
• Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
• Self-motivated individual with the ability to work independently.
• Physically fit for general work

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Education and Experience:

• Minimum GCE ‘N’ Level / ‘O’ Level / Nitec Certification in related disciplines
• Be operationally ready to support some work over weekends / after office hours

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.