Shelter Engagement & Operations Lead

NEW HOPE COMMUNITY SERVICES LIMITED; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

New Hope Community Services Limited in Singapore seeks a Client Engagement Executive to oversee shelter operations and resident well-being, collaborating with cross-functional teams and partners to drive operational excellence. Responsibilities span admissions scheduling, resident inquiries, dispute mediation, safety inspections, unit maintenance coordination, and reporting.

Suitable candidates have a minimum diploma and 2 years' relevant experience, with ability to work shifts including

Qualifications

• Minimum Degree or Diploma in relevant disciplines
• At least 2 years of relevant working experience in similar sectors
• Willing to work shift hours (including weekends, and overnight shifts) and be operationally ready for emergency deployment on off-days.

Responsibilities

• Schedule admissions of new residents referred by HDB.
• Attend to and record residents’ enquiries, complaints, or feedback and channel accordingly.
• Contact residents for any matters.
• Engage residents to pay their rental fees or to settle any arrears they may have.
• Organise mediation sessions with residents with dispute.
• Document mediations between residents.
• If any disputes occur between residents, check in with residents individually.
• Create and issue Warning Letters and Reminder Letters.
• Follow up with investigations on any matters arising from resident complaints.
• Schedule and conduct inspections of units.
• Document investigations conducted and create incident reports for any incidents that occur.
• Liaise with external agencies on any unlawful issues found.
• Liaise with vendors to rectify issues within the units.
• Support pest control for any pest-related matters.
• Discuss with the Programme / Team Lead and assign units to new admissions.
• Ensure assigned units are up to standard.
• Procurement of stationery and cleaning products for shelter offices.
• Issue receipts to residents upon rental fee collection.
• Document rental collection on the Weekly Collection Report.
• Manage Rental Fee Payment Tracker.
• Create Weekly, Monthly, and Ad-Hoc Reports for HDB.
• Record residents’ enquiries, complaints, or feedback accurately on Occurrence Log.
• Record any residents' complaints or requests on unit maintenance on the Repair & Requests Log.

Skills

Communication

Leadership

Collaboration

Problem solving

Self-motivated

Education

Degree or Diploma in relevant discipline

Tools

Microsoft Office

Job description

New Hope Community Services Limited in Singapore seeks a Client Engagement Executive to oversee shelter operations and resident well-being, collaborating with cross-functional teams and partners to drive operational excellence. Responsibilities span admissions scheduling, resident inquiries, dispute mediation, safety inspections, unit maintenance coordination, and reporting.

Suitable candidates have a minimum diploma and 2 years' relevant experience, with ability to work shifts including