Client Associate, Fund Administration

FIS SYSTEMS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Internal career growth opportunities

Innovate in fintech

Inclusive team atmosphere

Professional and personal development

Community involvement

Job summary

FIS SYSTEMS (SINGAPORE) PTE. LTD. is seeking a capable customer service professional to handle inquiries via phone, email, or post, resolve issues, and liaise with cross-functional teams.

The role requires awareness of AML/KYC standards and the ability to support onboarding and ongoing due diligence for corporate and retail clients. You will contribute to process improvements, stay informed on products and regulatory changes, and maintain high service standards in a fast-paced environment.

Qualifications

• Minimum Diploma Holder.
• 2 years of customer service, fund administration or fund accounting experience in transfer agency, fund management or related financial areas preferred.
• Ability to work independently and within a team in a fast-paced environment and meet agreed turnaround times.
• Good organizational skills, ability to multitask and perform under pressure whilst maintaining high standards.

Responsibilities

• Answer all customer enquiries received via phone, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other teams as required
• Verify customer requests to ensure information is correct and in good order and take appropriate action to ensure these requests can be carried out through to completion
• Understand AML/KYC requirements for new and existing clients. Be able to detect and assess potential signs of fraudulent and/or suspicious activity and elevate and report these as required
• Support new customer onboarding process and perform ongoing KYC due diligence for both corporate and retail clients to meet regulatory requirements
• Participate in business process improvement activities to identify customer's current and future needs to streamline current service offerings and proactively enhance the customer experience
• Keep up to date on client's products, market conditions and regulatory requirements and make suggestions that are in the best interest of the customer, funds, and enterprise
• Adhere to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives
• Perform activities related to department's mailing
• May perform relevant operational or service ad-hoc requests assigned by leader

Skills

Customer service

Fund administration

Team collaboration

Multitasking

Education

Diploma holder

Job description

The future of money is being built right now. At FIS, we help the world's businesses, banks and communities move, manage and grow money with confidence. Join a team that values fresh thinking, works together to solve complex challenges, and creates technology that powers everyday life.

What You Will Be Doing

• Answer all customer enquiries received via phone, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other teams as required
• Verify customer requests to ensure information is correct and in good order and take appropriate action to ensure these requests can be carried out through to completion
• Understand AML/KYC requirements for new and existing clients. Be able to detect and assess potential signs of fraudulent and/or suspicious activity and elevate and report these as required
• Support new customer onboarding process and perform ongoing KYC due diligence for both corporate and retail clients to meet regulatory requirements
• Participate in business process improvement activities to identify customer's current and future needs to streamline current service offerings and proactively enhance the customer experience
• Keep up to date on client's products, market conditions and regulatory requirements and make suggestions that are in the best interest of the customer, funds, and enterprise
• Adhere to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives
• Perform activities related to department's mailing
• May perform relevant operational or service ad-hoc requests assigned by leader

What You Bring

• Minimum Diploma Holder
• Minimum 2 years of customer service, fund administration or fund accounting experience in transfer agency, fund management or related financial areas preferred
• Ability to work independently and within a team in a fast-paced environment and meet agreed turnaround times
• Good organizational skills, ability to multitask and perform under pressure whilst maintaining high standards

What we offer you:

Bring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology.

We offer:

• Internal career growth opportunities
• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community