Client Advisor| Luxury Maison | Basic + Comms + Incentives

KOS SG PTE. LTD.; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

KOS Singapore, in partnership with a prestigious French luxury Maison, seeks a client-focused Luxury Retail Specialist to welcome clients and deliver personalised service in our boutique.

You will build lasting relationships through product storytelling, strong CRM, and consultative selling, while achieving boutique targets and upholding the brand's premium image.

Qualifications

• Experience in luxury retail or premium fashion.
• Passion for luxury service and craftsmanship.
• Strong clienteling and CRM skills.

Responsibilities

• Welcome and engage clients with a polished, personalised approach.
• Deliver an elevated boutique experience through product knowledge and storytelling.
• Drive sales through clienteling and consultative selling.
• Build and develop a client portfolio via CRM and outreach.
• Support VIP appointments and personalised service requests.
• Maintain high standards in visuals, stock, operations and data.

Skills

Clienteling

CRM

Luxury retail

Product storytelling

Relationship building

Job description

The Opportunity

• Are you passionate about luxury retail and creating exceptional, personalised client experiences?
• Do you enjoy building lasting relationships with clients through thoughtful service and a genuine understanding of their needs?

The Client

• KOS Singapore is partnering with a prestigious French luxury Maison, The brand is known for its quality, craftsmanship and elevated client experiences.

The Job

• Welcome and engage clients with a warm, polished and personalised approach.
• Deliver an elevated boutique experience through strong product knowledge, thoughtful storytelling and exceptional service.
• Drive sales through effective clienteling, consultative selling and confident product recommendations.
• Build, maintain and develop a client portfolio through CRM, personal outreach and after-sales follow-up.
• Support VIP appointments and personalised service requests.
• Achieve individual and boutique sales targets while upholding premium service standards and brand image.
• Maintain high standards across visual presentation, stock support, daily operations and client data.

The Talent

• Experience in luxury retail, premium fashion, leather goods, fine jewellery, watches, beauty or high-end hospitality.
• A genuine passion for luxury service, craftsmanship and product storytelling.
• Strong clienteling and CRM skills with the ability to build repeat-client relationships.