Client Advisor

FRED Jewelry; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

FRED Jewelry, a luxury Maison within the LVMH Group, is seeking a Client Advisor in Singapore. Reporting to the Boutique Manager, you will meet sales targets, deliver exceptional client service, and build a loyal client base while supporting daily boutique operations.

You will develop sales opportunities, manage stock, assist with events and visual merchandising, and uphold high standards of cleanliness and security within the boutique.

Qualifications

• At least 2 years’ experience in retail operations with track record in jewellery or high-end luxury.
• Sales oriented with a focus on achieving targets.
• Excellent communication and interpersonal skills.
• Self-motivated and a collaborative team player.

Responsibilities

• Develop every sales opportunity that arises.
• Follow all sales and operations processes per company policies.
• Perform daily stock takes and sales reports.
• Support events and changes in visual merchandising with the marketing team.
• Promote CRM activities and maintain client relationships.
• Maintain boutique conditions including cleanliness, safety and security.
• Cultivate a positive team environment and deliver exceptional client service.

Skills

Retail experience

Customer service

Communication skills

Team player

Job description

Having joined the LVMH Group in 1995, the Maison FRED honors its founder’s unquestioning love of sun-light and color with its sun infused creations, demonstrating its mastery of personalization and the sheer versatility of its collections. Infused with a constant joie de vivre and bold creativity that upended traditional jewelry codes, his jewelry became the signature of a new informal glamour and sparkling, relaxed elegance. Today, the FRED brandcontinues to epitomize an unconditional love of gemstones, pearls and golden light, creating collections that burst with radiant elegance.

Reporting to the Boutique Manager, the Client Advisor will be responsible for meeting individual and boutique sales targets, providing exceptional client service levels at all times, cultivating and maintaining a loyal client base and assisting with daily boutique operations.

Key Duties & Responsibilities:

• Develop every sales opportunity that arises
• Follow all the sales & operations processes and requirements according to the Company policies and directions
• Perform daily stock take and sales reports
• Respect, support and work efficiently with everyone to create a dynamic team
• Support events, activities and change of visual merchandising with the marketing team
• Promote CRM activities
• Maintain the best boutique conditions at all times. e.g. cleanliness, safety, security etc

Profile:

• At least 2 years’ experience in retail operations with successful track record gained from jewellery or high-end luxury retail industry
• Sales and resulted-oriented
• Good communication and interpersonal skills
• Self-motivated, team player, positive thinker, creative and effective
• High integrity with good ethics and values