Client Advisor

Bulgari; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

BVLGARI in Singapore is seeking an energetic Client Advisor to join our luxury team. You will act as a brand ambassador, delivering an exciting and memorable experience to customers while maximizing sales opportunities and maintaining exceptional service standards.

You will establish and nurture relationships with existing clients, engage new customers with tailored advice, and manage the sales process with CRM-driven initiatives. After-sales support and ad-hoc duties are also part of the role.

Qualifications

• Knowledge of luxury retail landscape and clienteling.
• Proven ability to drive sales and deliver superior customer service.

Responsibilities

• Establish and develop relationships with existing clients to enhance clienteling experience and increase sales achievement.
• Develop and engage new customers by providing customized advice and introducing them to brand discovery.
• Manage the sales process in line with delivery standards.
• Contribute to store and service KPI achievement and apply all sales procedures and guidelines.
• Perform 1-1 CRM activities as instructed by Store Manager.
• Perform all After Sales service and other ad-hoc duties.

Skills

Luxury retail knowledge

Strong selling skills

Customer-focused

CRM awareness

Job description

Founded in 1884, Bulgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique.

Part of LVMH Group, Bulgari offers a multitude of positions and activities around the world. Endless possibilities and dynamic career opportunities are available for both experienced professionals and recent graduates. At Bulgari, you are encouraged to demonstrate your potential by pursuing the career direction that suits your natural talents.

BVLGARI is looking for an energetic and highly driven Client Advisor to join our dynamic team here in Singapore.

Act as a Brand Ambassador, delivering an exciting and memorable experience to customers, creating, stimulating and maximizing sales opportunities in order to achieve store sales and profit targets as well as provide excellent service to customers.

Job responsibilities

• Establish and develop relationship with existing clients to enhance clienteling experience and increase sales achievement.
• Develop and engage new customers by providing customized advice and introducing them to the discovery of the brand.
• Manage the sales process as per delivery standards.
• Contribute to the store and service KPI's achievement and apply all sales related procedures and guidelines.
• Perform 1-1 CRM activities as per Store Manager's instructions.
• Perform all After Sales service and other pertinent ad-hoc duties.

Profile

• Must have a strong knowledge of the Luxury business
• Must possess strong selling skills and results oriented
• A conversationalist, resourceful and customer-focused
• Able to carry out store procedures and processes
• Familiar with CRM techniques and tolls and other store operation applications

Additional information

Bulgari is an equal opportunity employer. We celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs.