Claims & Workshop Admin | Auto Care & Customer Support

COMPLETE VMS PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

COMPLETE VMS PTE. LTD. is seeking an organized office administrator to support daily operations, handle clerical tasks, aid communication, and provide logistical support.

This role ensures smooth workflows and maintains confidentiality and professionalism within a busy auto workshop. The successful candidate will assist customers with accident reports, claims, repairs, and liaise with suppliers and insurers.

Qualifications

• Relevant work experience in administrative/customer service or automotive industry is advantageous.
• Self-motivated, proactive and able to work independently.

Responsibilities

• Assist customers to file accident reports and explain the claim procedure.
• Assist customers to submit claims, follow up and liaise with the insurer regarding claims.
• Assist in manage claims / repair operation of the workshop.
• Source / obtain spare parts quotations for repairs.
• Coordinate with owner / surveyor for survey and finalize repairs.
• Liaise with customers for repair and vehicle collection.
• Fleet control customer vehicles during their claim time.
• Provide customer service to existing and new customers.
• All ad-hoc duties assigned by the supervisor.

Skills

Office administration

Customer service

Administrative tasks

Job description

COMPLETE VMS PTE. LTD. is seeking an organized office administrator to support daily operations, handle clerical tasks, aid communication, and provide logistical support.

This role ensures smooth workflows and maintains confidentiality and professionalism within a busy auto workshop. The successful candidate will assist customers with accident reports, claims, repairs, and liaise with suppliers and insurers.