Claims Examiner, A&H Claims

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 37,575 - 45,008; Full time

Job summary

A recruitment agency in Singapore is seeking a claims manager to direct and handle claims and related issues. The role involves ensuring quality service for all customers, managing claims under designated guidelines, and maximizing recoveries from insurers. The ideal candidate must have knowledge of Accidental and Health claims handling and possess excellent communication skills. This permanent position is based in Capitagreen Tower, Singapore, with a monthly salary of up to $3700.

Qualifications

• Knowledge in Accidental and Health claims handling.
• Excellent communication and interpersonal skills.
• Ability to organize work effectively in a fast-paced environment.
• Ability to support team claim handlers as required.

Responsibilities

• Direct, monitor and handle claims and related issues.
• Ensure quality claim service to all customers.
• Manage claims to finality within designated guidelines.
• Maximize recoveries from insurers and provide timely advice.

Skills

Knowledge in A&H claims handling

Excellent communication skills

Ability to manage stakeholders

Ability to organize work effectively

Highly adaptable to change

Ability to support team handlers

Job description

- Permanent
- Mon – Fri; 8.30am – 5.15pm
- Capitagreen tower
- Up to $3700

Job Descriptions:

• The primary objective of this position is to direct, monitor, assess and handle claims and claim-related issues arising under Accidental and Health business classes and some International Personal Lines claims.
• This position is accountable for the following

Claims Service

• Work within local and regional on operating processes and claim handling procedures to ensure that quality claim service is rendered to all customers in accordance with Claims Philosophy.
• Attend to claim enquiries and feedback, maintain positive relationship with all customers, brokers, service providers etc,
• Use external resources in accordance with the guidelines and philosophies. This includes the engagement of appropriate service providers where required and management of such providers and cases towards the timely and effective resolution of the matter.

Claims Quality

• Manage and handle claims to finality within designated Settlement Authority and Claims Management Guidelines, including timely action, appropriate investigation, regular case reviews and proper evaluation are taken in all claims.
• Ensure that loss reserves are set and maintained in accordance with guidelines, timely updates of claims data made into systems and correctness of systems and file records,
• Comply with quality review program guidelines and ensure corrective action is complemented as necessary.
• Complete Reserve Reconciliation and Advocacy reviews in accordance with guidelines.

Others

• Maximize recoveries from insurers, salvage dispositions, subrogation or other recovery proceedings through close monitoring. Ensure timely advices, relevant supporting documents and responses to enquiries are provided to coinsurers / reinsurers to settle their share promptly.
• As required, assist in claims related projects including UAT etc, and other projects/assignments or tasks, as assigned.
• To meet or exceed the expectations/objectives set on the individual’s and the Team’s yearly goal setting.

Period

• Permanent

Location

• Capitagreen Tower

Working Hours

• Mon – Fri; 8.30am – 5.15pm
• Up to $3700

Job Requirements

• Knowledge in A&H claims handling.
• Excellent communication and internal personal skills. Ability to effectively manage all internal and external stakeholders.
• Ability to organize work effectively and methodically. Highly adaptable to change in a fast-paced environment.
• Ability to support the team claim handlers as required.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd(EA License Number:97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W:www.successhrc.com.s g