Claims Executive (SC)

ENCOMPASSE; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

ENCOMPASSE in Singapore is seeking a Claims Processing Analyst to handle medical, transport, dental and other benefits claims. You will ensure timely approvals before payments and assist employees with inquiries.

Responsibilities include data coordination with HR, investigating data discrepancies, maintaining secure archives for audits, and delivering clear email replies to stakeholders. A Diploma and strong Excel skills are required, along with numeracy and communication abilities.

Qualifications

• Diploma qualification required.
• Proficient in Microsoft Excel at an intermediate level.
• Excellent numeracy, communication and interpersonal skills.
• Strong analytical skills.
• Meticulous with keen eye for detail and inquisitive mind.
• Able to work in a dynamic and fast-paced environment.

Responsibilities

• Process claims including medical, transport, dental and other miscellaneous claims.
• Ensure claims are approved timely and accurately before payments.
• Assist in resolving inquiries pertaining to claims.
• Coordinate with HR business partners to retrieve data for benefits.
• Investigate data inaccuracies and recommend improvements for efficiency.
• Maintain secure archival of data files and payment records for audits.
• Provide clear and professional responses to queries via email.

Skills

Excel

Numeracy

Communication

Interpersonal skills

Analytical skills

Detail-oriented

Education

Diploma

Job description

Job Description

Process – Handling medical, transport, dental and other miscellaneous claims processing for clients in line with policies. Ensure that all claims are approved timely and accurately before being processed for payments. Assist in solving customers' enquiries pertaining to claims. Exercise independent analysis and judgement according to SOPs (Standard Operating Procedures) and recommend course of action when responding to clients and customers.

Coordinate – Correspond with HR business partners to retrieve data and inputs necessary for relevant benefits and entitlements.

Investigate – Report data inaccuracies in systems and report to managers and clients for advice. Highlight and recommend improvements and solutions to enhance operational efficiency and effectiveness.

Audit – Maintain a secured archival of data files and payment records to support audit exercises.

Communicate – Provide clear and concise responses to any queries raised through email by employees and/or clients in a professional manner to achieve positive customer experience.

Requirements

• Minimum Diploma qualification


• Proficient in Microsoft Excel, minimally Intermediate level


• Excellent numeracy, communication and interpersonal skills


• Strong analytical skills


• Meticulous and have a keen eye for details with an inquiring mind.


• Able to work in a dynamic and fast-paced environment

WFO in Depot Road, M-F: 8.00am - 5.30pm