Claims Executive

ACCLAIM INSURANCE BROKERS PTE. LTD.; Singapore; On-site; SGD 39,000 - 60,000; Full time

Job summary

Acclaim Insurance Brokers Pte. Ltd. in Singapore seeks a proactive Claims Executive to manage a client portfolio and work closely with insurers, loss adjusters and lawyers on General and Health insurance claims.

You will oversee the full claims life cycle from registration to settlement, ensuring timely filing and accurate documentation, while producing routine claims reports and maintaining records per protocol.

Qualifications

• Certificate in General Insurance and/or Health Insurance, CII/SII, ANZIFF or equivalent.
• Min 3 years of similar experience.
• Strong verbal and written communication skills.

Responsibilities

• Manage portfolio of clients and front clients on claims for General or Health Insurance products.
• Front clients’ claim adjudication from registration through life cycle and settlement.
• Ensure claims are registered with insurer within 24 hours and follow up on settlements.
• Collaborate with insurers, loss adjusters, lawyers, and servicing brokers to ensure fair and timely reimbursements.
• Prepare weekly/monthly claims activity, bordereaux and logs, and maintain documentation trail.

Skills

Communication

Organization

Education

Insurance certification

Job description

You are invited to join Acclaim, one of the largest national risk advisory, insurance and reinsurance brokers in Singapore. Acclaim is the 1st Corporate Risk and Insurance Consulting Firm to be a winner since inauguration of Enterprise 50 (E50). Acclaim services more than 2000 corporate customers ranging from SMEs to MNCs with reach extending to over 150 countries worldwide.

Job Responsibilities

The Claims Executive will be expected to manage his / her portfolio of clients. Work with various insurers, loss adjusters etc. and front clients on the claims submitted for General Insurance or Health Insurance related products.

• The Claims Executive will manage a portfolio of clients, and adopt a pro-active approach to advice clients on claims matter and provide technical support to servicing brokers.
• The Executive will front clients’ claim adjudication i.e. from registration till the end of claims life cycle.
• Ensure that claims are registered with insurer within 24 hours.
• Ensure close follow up on claims submission to insurer and claims settlement (cheque will need to be sent out to clients within 48h).
• Work closely with insurers, loss adjusters, lawyers, etc. on claims and negotiate for claims to be reimbursed fairly and timely to clients. Upon receiving of the settlement, we will then explain to clients on the basis of the settlement.
• Prepare and provide weekly / monthly claims activity / review / analysis reports, bordereaux, and claims logs, etc.
• Prepare, review and analyze claims profiling with clients regularly.
• Ensure proper documentation trail submitted by clients and documents are electronically fille and hardcopy filing are maintained as per protocol.

Requirements

• Possess Certificate in General Insurance and/or Health Insurance, CII/SII, ANZIFF or equivalent
• Min 3 years of similar experience
• Experienced claims handler who is able to handle high volume of work
• High integrity, responsive, organized eager to learn.
• Strong in verbal and written communication.