Claims Admin (Rotating Shift)

Complete VMS Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

Complete VMS Pte Ltd is seeking an organized office administrator to ensure smooth operations. You will handle clerical tasks, support communications, and coordinate logistics for accident claims and repairs.

The role requires proactive, independent work and may involve liaising with insurers, workshops, and customers. Location options include Sin Ming Autocare and Pioneer Point, with standard 9–6 hours and Monday–Friday workweek.

Qualifications

• 5 working days per week, with 2 weekdays off.
• Working hours 9:00 AM to 6:00 PM.
• Relevant admin/customer service or automotive industry experience preferred.
• Self-motivated, proactive, and able to work independently.
• Location: Sin Ming Autocare (Ang Mo Kio) / Pioneer Point (Jurong).

Responsibilities

• Assist customers to file accident reports and explain the claim procedure.
• Assist customers to submit claims, follow up and liaise with insurance company regarding claims.
• Assist in manage claims / repair operation of the workshop.
• Assist to source / enquire spare parts quotation for all repairs.
• Assist in coordination with owner / surveyor for survey and finalize all repairs.
• Liaise with customer’s vehicle for repair & collection.
• Fleet control customer vehicles during their claim time.
• Provide customer service to existing and new customer.
• All ad-hoc duties are assigned by the supervisor.

Skills

Customer service

Administrative tasks

Attention to detail

Communication

Education

Experience in automotive industry

Tools

MS Office

Job description

An organized and detail-focused office administrator who ensures smooth office operations by handling clerical tasks, aiding communication, and offering logistical support. This position is essential for daily functions, promoting efficient interdepartmental workflow while upholding confidentiality and professionalism.

• Assist customers to file accident reports and explain the claim procedure.

• Assist customers to submit claims, follow up and liaise with insurance company regarding claims.

• Assist in manage claims / repair operation of the workshop.

• Assist to source / enquire spare parts quotation for all repairs.

• Assist in coordination with owner / surveyor for survey and finalize all repairs.

• Liaise with customer’s vehicle for repair & collection.

• Fleet control customer vehicles during their claim time.

• Provide customer service to existing and new customer.

• All ad-hoc duties are assigned by the supervisor.
  

  Requirements

  Able to commit to 5 working days per week, with 2 off days on weekdays.

  Working hours : 9:00 AM to 6:00 PM.

  Relevant work experience & qualifications in administrative/ customer service / automotive industry would be advantage.

  Self-motivated, proactive, and able to work independently.

  Working Location: Sin Ming Autocare (Ang Mo Kio) / Pioneer Point (Jurong)