Claims Admin / Car Workshop Admin

Complete VMS Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Complete VMS Pte Ltd in Singapore seeks an organized and detail-focused office administrator to ensure smooth operations by handling clerical tasks, aiding communication, and providing logistical support.

This role supports daily interdepartmental workflows while upholding confidentiality and professionalism, with responsibilities spanning claims coordination, customer service, and coordinating with suppliers and owners.

Qualifications

• Experience in office administration or customer service is preferred.
• Familiarity with automotive industry is a plus.
• Ability to work independently and be proactive.

Responsibilities

• Assist customers to file accident reports and explain the claim procedure.
• Assist customers to submit claims, follow up and liaise with insurance company regarding claims.
• Assist in manage claims / repair operation of the workshop.
• Assist to source / enquire spare parts quotation for all repairs.
• Assist in coordination with owner / surveyor for survey and finalize all repairs.
• Liaise with customer’s vehicle for repair & collection.
• Fleet control customer vehicles during their claim time.
• Provide customer service to existing and new customer.
• All ad-hoc duties are assigned by the supervisor.

Skills

Administrative experience

Customer service

Automotive industry familiarity

Education

Relevant qualifications in administrative/customer service/automotive industry

Job description

Roles & Responsibilities

An organized and detail-focused office administrator who ensures smooth office operations by handling clerical tasks, aiding communication, and offering logistical support. This position is essential for daily functions, promoting efficient interdepartmental workflow while upholding confidentiality and professionalism.

• Assist customers to file accident reports and explain the claim procedure.
• Assist customers to submit claims, follow up and liaise with insurance company regarding claims.
• Assist in manage claims / repair operation of the workshop.
• Assist to source / enquire spare parts quotation for all repairs.
• Assist in coordination with owner / surveyor for survey and finalize all repairs.
• Liaise with customer’s vehicle for repair & collection.
• Fleet control customer vehicles during their claim time.
• Provide customer service to existing and new customer.
• All ad-hoc duties are assigned by the supervisor.

Requirements

• Relevant work experience & qualifications in administrative/ customer service / automotive industry would be advantage.
• Self-motivated, proactive, and able to work independently.

Working Location

• Soon Lee – Pioneer Point, 5 Soon Lee Street (10 mins from Pioneer MRT)
• Sin Ming – Sin Ming Autocare, 176 Sin Ming Drive (Ang Mo Kio)