Cisco UCM / AV / VOIP - Support Engineer

Ampstek; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ampstek in Singapore is seeking a Cisco UCM / AV / VOIP Support Engineer to administer and support Cisco UCM environments and Webex Cloud services. You will design interoperability between Webex Cloud, Zoom, and Teams, and provide L2/L3 operational support for conference rooms and collaboration endpoints.

Responsibilities include planning VC technology refresh projects and supporting client events, collaborating with Global Design and Places teams to ensure design accuracy and alignment.

Qualifications

• Experience administering Cisco UCM/Unified Communications Manager.
• Experience administering Cisco Webex Cloud services.
• Design and implement interoperability between Webex Cloud, Zoom and Teams.
• Provide L2/L3 operational support for conference rooms and collaboration technologies.
• Plan and execute VC technology refresh projects.
• Support client events and other high‑profile corporate events.

Responsibilities

• Administer Cisco UCM environments.
• Support Webex Cloud services.
• Interoperate Webex Cloud with Zoom and Teams.
• Provide L2/L3 support for conference rooms.
• Plan VC tech refresh projects.
• Support client events and large company events.

Skills

Cisco codecs/endpoints

SIP

H.323

Zoom

Teams

Network fundamentals

Education

CCNA/CCNP certifications

Job description

Cisco UCM / AV / VOIP - Support Engineer

• Administer and support Cisco UCM / Unified Communications Manager environments.
• Administer and support Cisco Webex Cloud services.
• Design, implement and support interoperability between:
• Webex Cloud
• Zoom, Teams
• Support Cisco Room Series, Webex Room devices, codecs, collaboration endpoints and associated peripherals.
• Provide L2/L3 operational support for conference rooms and collaboration technologies.
• Plan and execute VC technology refresh projects.
• Provide technical support for Client Events and other high-profile corporate events.
• Collaborate closely with the Global Design team to align with the latest room design standards and updates.
• Coordinate with the Places team and AV vendors to ensure design accuracy and technical alignment.

Mandatory Skills

• Cisco codecs/endpoints
• SIP
• H.323
• Zoom, Teams
• Network fundamentals – TCP/IP, DNS, DHCP, QoS, VLANs

Desired skills:

Cisco Networking ( CCNA, CCNP ) certifications

Excellent written and verbal communication skills