Cisco AppDynamics APM & Observability Engineer

PCCW SOLUTIONS INSYS PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PCCW Solutions Insys Pte. Ltd. seeks an experienced Application Observability Engineer to implement Cisco APM based observability across web and mobile applications. You will instrument RUM, build dashboards, and collaborate with development and infrastructure teams for end-to-end performance tuning.

You will monitor, diagnose, and optimize critical systems, maintain health of monitoring platforms, and mentor colleagues on best practices in performance visibility and incident response.

Qualifications

• Bachelor's degree or equivalent experience in Computer Science/IT or related field.
• Proficiency in full-stack monitoring and observability practices, including log tracing, metrics, and real-time dashboards.
• Experience with containers (Docker, Kubernetes, OpenShift), VMs, serverless functions, and CI/CD.
• Good understanding of cloud platforms (AWS, Azure, GCP), including networking, compute, storage, and security services.
• Strong foundation in networking, operating systems (Windows/Linux), servers, web apps, and databases.
• 5+ years of hands-on experience implementing and supporting Cisco APM, Dynatrace, Datadog or equivalent.
• DevOps engineering with web technologies (Java, Python, Ruby, Go, .NET, PHP, Angular, React, HTML, CSS).
• Experience with mobile frameworks (Cordova, Flutter, React Native, Xamarin, .NET MAUI).
• Maintain documentation of configurations, processes, and troubleshooting steps.
• Excellent analytical and troubleshooting skills.

Responsibilities

• Monitor critical applications with Cisco APM and observability tools to ensure performance and availability.
• Instrument and configure real user monitoring for web and mobile apps.
• Analyze data with queries or BI tools to derive insights and improvements.
• Use session-replay tools to diagnose user behavior and performance issues.
• Develop custom queries and metrics to enhance visibility in customer environments.
• Build and maintain dashboards, alerts, KPIs, and trend reports.
• Maintain health of monitoring platforms, including patching and upgrades.
• Create knowledge base articles and training materials.
• Provide technical training to clients and mentor team members on monitoring best practices.
• Collaborate with developers and infra teams for end-to-end performance troubleshooting.
• Participate in incident response and on-call rotations.

Skills

Cisco APM

Dynatrace

Datadog

AppDynamics

Docker

Kubernetes

OpenShift

CI/CD

Cloud platforms

Networking basics

Windows/Linux

Education

Bachelor's degree in CS/IT

Tools

CI/CD tools

Job description

PCCW Solutions Insys Pte. Ltd. seeks an experienced Application Observability Engineer to implement Cisco APM based observability across web and mobile applications. You will instrument RUM, build dashboards, and collaborate with development and infrastructure teams for end-to-end performance tuning.

You will monitor, diagnose, and optimize critical systems, maintain health of monitoring platforms, and mentor colleagues on best practices in performance visibility and incident response.