APM Engineer (Cisco AppDynamics)

PCCW SOLUTIONS INSYS PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PCCW Solutions Insys Pte. Ltd. seeks an experienced Application Observability Engineer to implement Cisco APM based observability across web and mobile applications. You will instrument RUM, build dashboards, and collaborate with development and infrastructure teams for end-to-end performance tuning.

You will monitor, diagnose, and optimize critical systems, maintain health of monitoring platforms, and mentor colleagues on best practices in performance visibility and incident response.

Qualifications

• Bachelor's degree or equivalent experience in Computer Science/IT or related field.
• Proficiency in full-stack monitoring and observability practices, including log tracing, metrics, and real-time dashboards.
• Experience with containers (Docker, Kubernetes, OpenShift), VMs, serverless functions, and CI/CD.
• Good understanding of cloud platforms (AWS, Azure, GCP), including networking, compute, storage, and security services.
• Strong foundation in networking, operating systems (Windows/Linux), servers, web apps, and databases.
• 5+ years of hands-on experience implementing and supporting Cisco APM, Dynatrace, Datadog or equivalent.
• DevOps engineering with web technologies (Java, Python, Ruby, Go, .NET, PHP, Angular, React, HTML, CSS).
• Experience with mobile frameworks (Cordova, Flutter, React Native, Xamarin, .NET MAUI).
• Maintain documentation of configurations, processes, and troubleshooting steps.
• Excellent analytical and troubleshooting skills.

Responsibilities

• Monitor critical applications with Cisco APM and observability tools to ensure performance and availability.
• Instrument and configure real user monitoring for web and mobile apps.
• Analyze data with queries or BI tools to derive insights and improvements.
• Use session-replay tools to diagnose user behavior and performance issues.
• Develop custom queries and metrics to enhance visibility in customer environments.
• Build and maintain dashboards, alerts, KPIs, and trend reports.
• Maintain health of monitoring platforms, including patching and upgrades.
• Create knowledge base articles and training materials.
• Provide technical training to clients and mentor team members on monitoring best practices.
• Collaborate with developers and infra teams for end-to-end performance troubleshooting.
• Participate in incident response and on-call rotations.

Skills

Cisco APM

Dynatrace

Datadog

AppDynamics

Docker

Kubernetes

OpenShift

CI/CD

Cloud platforms

Networking basics

Windows/Linux

Education

Bachelor's degree in CS/IT

Tools

CI/CD tools

Job description

We are seeking a highly skilled and motivated IT professional to join our team as a Application Observability Engineer. This role specializes in implementing and managing Cisco Application Performance Monitoring Observability tools and demands a strong understanding of full-stack technologies, application architectures, network infrastructure, particularly those related to application performance management and network visibility. The engineer will ensure optimal performance and availability of critical applications by leveraging Cisco APM tools to monitor, analyze, and troubleshoot application behavior.

Key Responsibilities:

Application Performance Monitoring & Observability:

• Monitor critical applications using Cisco APM, and other observability tools to ensure performance and availability.
• Instrument, configure, and customize real user monitoring (RUM) agents for both web and mobile apps.
• Analyze RUM data with query languages or BI tools to uncover insights and recommend improvements.
• Utilize session-replay tools to diagnose user behavior and performance issues.
• Develop custom queries and metrics to enhance visibility into key problem areas in customer environments.
• Build and maintain dashboards, alerts, KPIs, and performance trend reports.
• Support and maintain health of monitoring platforms, including regular patching and upgrades.
• Create knowledge base articles, training materials for clients and internal teams.
• Provide technical training to clients and mentoring to team members on performance monitoring best practices.
• Collaborate with application developers and infrastructure teams for end-to-end performance troubleshooting and tuning.
• Engage in incident response and troubleshooting for clients.
• Participate in on-call rotations and flexible maintenance windows.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proficiency in full-stack monitoring and observability practices, including log tracing, metrics, and real-time dashboards.
• Experience with modern technologies such as containers (Docker, Kubernetes, OpenShift), VMs, serverless functions, and CI/CD tools.
• Good understanding of cloud platforms (AWS, Azure, GCP), including networking, compute, storage, and security services.
• Good foundation in networking, operating systems (Windows/Linux), servers, web applications, and databases (Oracle, MS SQL, DB2, etc).
• At least 5+ years of experience implementation and support of Cisco APM, Dynatrace, Datadog or equivalent in enterprise environments.
• Experience in DevOps engineering using web technologies (Java, Python, Ruby, Go, .NET, PHP, Angular, React, HTML, CSS).
• Experience with mobile frameworks (Cordova, Flutter, React Native, Xamarin, .NET MAUI) development.
• Maintain accurate documentation of configurations, processes, and troubleshooting steps.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Ability to document processes and technical solutions clearly and accurately.
• Strong interpersonal and communication skills in cross-functional, fast-paced environments.
• Experience in WOG environments.
• At least 5 years of hands-on experience with Cisco APM, Dynatrace, Datadog or equivalent (AppDynamics Certification preferred).
• Certifications for the above will be highly advantageous.