Chief of Staff: Strategy, Governance & Cross-Functional Enablement

delivery hero apac pte. limited; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Pandora in Singapore seeks a Chief of Staff to the COO to accelerate performance and implementation of strategic priorities across Commercial, Service Operations, Logistics, Partnerships and Product Deployment. The ideal candidate will act as an integrator, removing obstacles, clarifying ownership, and ensuring alignment to the company’s pace and ambitions.

You will partner with senior leadership, build governance, set metrics, and ensure execution through cross-functional teams, balancing

Qualifications

• 5+ years of experience in similarly rigorous strategy roles
• Experience building governance structures and driving performance improvement across functions
• Strong analytical and problem-solving skills; comfortable operating in complex, ambiguous environments
• High emotional intelligence and collaborative mindset
• Excellent communication and influencing skills, particularly with senior stakeholders
• Proven ability to manage multiple priorities, structure execution plans, and drive follow-up
• Experience working in fast-paced, matrixed, or global organizations

Responsibilities

• Build and run governance processes that improve cross-functional effectiveness, including the overall set up for optimal collaboration & culture, performance tracking, ownership structures, and systematic impact & follow through of key decisions throughout the organization
• Drive performance management practices across teams and regions, ensuring clarity on accountability, root causes, and action plans
• Partner with senior leadership to align strategic priorities across global, regional, and local teams
• Provide analytical support and structured insights on key business decisions
• Facilitate strategic planning and business reviews, including offsites, goal-setting, and executive communication
• Over time, lead cross-functional strategic initiatives and transformation projects as governance foundations mature
• Act as a trusted advisor and team enabler—success is defined by how well the organization executes, not by personal visibility

Job description

Pandora in Singapore seeks a Chief of Staff to the COO to accelerate performance and implementation of strategic priorities across Commercial, Service Operations, Logistics, Partnerships and Product Deployment. The ideal candidate will act as an integrator, removing obstacles, clarifying ownership, and ensuring alignment to the company’s pace and ambitions.

You will partner with senior leadership, build governance, set metrics, and ensure execution through cross-functional teams, balancing