Chargeback Operations Specialist (1-Year Contract)

UOB; Singapore; On-site; SGD 36,000 - 48,000; Part time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking an entry-level Chargeback Operations Associate to analyze various chargeback scenarios and process requests. You will provide administrative support and ensure accuracy within SLA while handling feedback from customers and business units.

The role offers training and requires meticulous organization with MS Office proficiency; open to a 1-year contract and a keen eye for process improvements within a banking environment.

Qualifications

• Degree or Diploma in banking or related field; experience in chargeback preferred.
• Open to entry level; training is provided.
• Candidates must be meticulous and organized.
• Proficient in MS Office applications.
• Contract length: 1 year.

Responsibilities

• Analyzing of various chargeback scenarios.
• Processing of chargeback request.
• Provide operations support on administrative task and projects e.g. data entry and documentation handling.
• Complete all requests with accuracy and within the agreed Service Level Agreement.
• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly.
• Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team.
• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned.

Skills

Meticulous

Organized

Education

Degree or Diploma in Banking/ related field

Tools

MS Office

Job description

1011 United Overseas Bank Ltd in Singapore is seeking an entry-level Chargeback Operations Associate to analyze various chargeback scenarios and process requests. You will provide administrative support and ensure accuracy within SLA while handling feedback from customers and business units.

The role offers training and requires meticulous organization with MS Office proficiency; open to a 1-year contract and a keen eye for process improvements within a banking environment.