Change Manager

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

ADECCO Personnel Pte Ltd is seeking a Change Management professional to oversee end-to-end Change Management across production environments in Singapore. You will review change requests, facilitate CAB meetings, coordinate approvals, and maintain governance to ensure production stability.

The role requires strong ITIL knowledge, experience with ITSM tools, and fluency in French and English to support cross-functional teams. Candidates with CAB facilitation experience are preferred.

Qualifications

• Experience in IT Operations, Production/Infrastructure/Application Support or ITSM.
• Experience in Change Management, CAB facilitation, or production change coordination.
• Knowledge of ITIL practices, especially Change Enablement and Service Operations.

Responsibilities

• Manage end-to-end Change Management across production environments.
• Review Change Requests for completeness, risk assessment, approvals, and implementation readiness.
• Facilitate CAB meetings and coordinate stakeholder approvals.
• Oversee high-risk changes to ensure governance and production stability.
• Manage change schedules, communications, escalations, and stakeholder coordination.
• Monitor change metrics, reporting, compliance and audit requirements.
• Drive adherence to Change Management standards and support process improvement.
• Provide guidance and support to stakeholders on Change Management practices.

Skills

IT Operations

CAB Facilitation

ITIL Knowledge

ITSM Tools

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Responsibilities

• Manage the end-to-end Change Management process across production environments.
• Review Change Requests for completeness, risk assessment, approvals, and implementation readiness.
• Facilitate Change Advisory Board (CAB) meetings and coordinate stakeholder approvals.
• Oversee high-risk and business-critical changes to ensure effective governance and production stability.
• Manage change schedules, communications, escalations, and stakeholder coordination.
• Monitor change metrics, reporting, compliance, and audit requirements.
• Drive adherence to Change Management standards and support continuous process improvement.
• Provide guidance and support to stakeholders on Change Management practices.

Requirements

• Demonstrated experience in IT Operations, Production Support, Infrastructure Support, Application Support, or Information Technology Service Management (ITSM).
• Experience in Change Management, Change Advisory Board (CAB) facilitation, or production change coordination.
• Knowledge of ITIL practices, particularly Change Enablement and Service Operations.
• Experience with ITSM tools such as ServiceNow, Remedy, or Jira Service Management.

Language Requirement

Proficiency in French and English (spoken and written) is required for this role: The role regularly supports French-speaking stakeholders and teams in France and other French-speaking locations, requiring the incumbent to facilitate Change Advisory Board (CAB) meetings, coordinate production changes, review change documentation, and communicate change-related risks, approvals, and implementation plans in French. As these responsibilities are a regular and essential part of the role, French language proficiency is required to perform the job effectively.

NOTE: - Only shortlisted candidates will be contacted back.

Thanks & Regards

Deeksha Agarwal

EA Licence No.91C2918

Personnel Registration No. R26161520