Interchange Supervisor (CCP for Public Transport Professionals)

TOWER TRANSIT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 65,000 - 85,000; Full time

Job summary

Tower Transit Singapore PTE. LTD. is seeking an Interchange supervisor to manage driver reporting and daily contact at the interchange. You will allocate duties, ensure timely departures, and maintain a safe, compliant interchange environment in line with company policies.

The role requires strong communication, administrative skills and the ability to liaise with CFMS Controllers and customers. Weekend shifts are part of the schedule, with focus on punctuality and safety.

Qualifications

• Shift work including weekends.
• Strong administrative and inter-personal skills.
• Good communication and liaison with internal and external stakeholders.

Responsibilities

• Oversee driver reporting and daily driver contact at the interchange.
• Ensure on-the-day cover is in place and absences are fully covered.
• Record driver absences and report non-reporting staff to Staff Managers.
• Allocate duties, cards and vehicles to ensure timely departures and log delays.
• Ensure the interchange is a safe environment and meets LTA standards.
• Coordinate with CFMS Controllers to maintain effective services.
• Communicate with customers and handle enquiries and complaints.
• Liaise with police or other bodies as required.
• Maintain driver records, licences and qualification cards checks.
• Handover and coordinate across shifts; support uniform and staff passes collection.

Job description

SUMMARY:

Responsible for ensuring a safe, punctual, reliable and cost effective delivery of services by:

• Managing the allocations of duty cards and information to Drivers to ensure they leave the interchange on time to commence in service;
• Managing the flow of drivers and vehicles along Tower Transit Operated routes through liaison with CFMS Controllers on duty;
• Identifying and communicating issues with schedules, allocations, specific drivers, and/or vehicles;
• Ensuring the safe movement of vehicles and pedestrians within the interchange whilst at all times having regard for the company safety policies
• Forward planning on-the-day service requirements through to end-of-day.
• Undertaking a variety of Administration duties in line with the business requirements.

PRINCIPAL RESPONSIBILITIES AND AUTHORITIES:

• Responsible for overseeing all driver reporting and daily driver contact at the interchange.
• Responsible for ensuring on the day cover is in place ensuring any absences/vacant duties are fully covered.
• Responsible for ensuring that drivers absences are accurately recorded and notify the Staff Managers of any staff who have not reported absent and have failed to report for duty.
• Responsible for the prompt allocation of duty (including cards and vehicles) to ensure that drivers are ready to leave on time, record any issues of lateness and reasons for delay in service and if any mileage is subsequently lost.
• Responsible for ensuring the interchange is a safe environment at all times and that vehicles maintain the standards expected of the LTA.
• Responsible for liaising with CFMS Controllers to ensure that services are effective and efficient.
• Responsible for communicating with customers and offering help, advice and guidance as applicable.
• Responsible for responding to any customer enquiries which may include complaints, take responsibility for dealing with and resolving the complaint.
• Responsible for logging any lost property and for dealing with any customer enquiries relating to lost property. If possible identify and contact owners of any lost property.
• Responsible for undertaking regular audits of Driving Licences and Driver Qualification Cards ensuring 6 monthly checks are recorded on the HR System
• Responsible for driving standards of all staff and ensuring that issues are fed back or dealt with at the time.
• Responsible for liaising with the police or other external bodies relevant to operation ofservices at the bus interchanges
• If necessary take control of any emergency situations that may arise within the interchange, particularly if you are the site responsible person.
• Responsible for supporting the communication with employees as you are their primary contact.
• Responsible for ensuring a full and effective hand over and coordination across shifts.
• Responsible for assisting Managers in tracing Drivers in relation
• Responsible for facilitating the collection of Uniform and staff passes by drivers.
• As the primary interface between the company and all Drivers it is essential that you build good strong relationships with all drivers so you can influence and discuss uniform standards, drive green, log card completion issues and any other driver related matters.
• Ensure that the interchange remains presentable and along with all employees ensure staff communications are relevant and up to date.
• Responsible for facilitating the collection of medical certificates submitted by BCs.
• To undertake any additional reasonable duties at the request of your Line Manager.
• To undertake any training and development activities at the request of your Line Manager.

SKILLS, EXPERIENCE, CONDITIONS SPECIFICATION:

• This position involves shift work and work on weekends. You will be required to work such hours as deemed necessary to provide appropriate coverage.
• Commercial awareness and an understanding of the LTA contract regime;
• Good geographical knowledge of the Singapore area;
• It is essential that you are PC literate and able to use Word, Excel and email, it would be desirable to have experience of the Grampian GUI allocation system.
• Must have a working knowledge of Part IV of the Employment Act.
• Attention to detail is imperative.
• It is essential that you are able to forward plan to ensure operational cover is achieved.
• Excellent communications skills, both verbal and written.
• Driver communication and liaison is imperative to ensure success in this role and you must demonstrate that you can efficiently liaise with Drivers in a polite and professional manner.
• Organisation skills are essential for you to be able to succeed in this role;
• Your measures for performance will include Driver efficiencies and costs as well as punctuality, lost mileage and uniform standards and other Driver related performance measures.

SAFETY AND COMPANY RESPONSIBILITIES:

• Adhere to all Tower Transit policies and procedures;
• To report to your line manager any injury, collision or dangerous occurrence that has taken place, or concerns regarding health, safety and security issues;
• Provide leadership and guidance in identifying and managing health and safety issues as they apply to the workplace and workplace activities of employees and stakeholders;
• Accountable and responsible for ensuring that the working environment is safe and that employees, including contractors, are protected from hazards and comply with Company policies and procedures;
• Enforce policy, procedures and rules and employee compliance;
• Report hazards which cannot be corrected within the delegated authority of the position;
• Active involvement in all safety and health programs and activities;
• Participate in desk-top and simulated emergency drills in association with response agencies; and
• Promote safety and health awareness generally.