Senior / Operations Officer (Bukit Panjang Interchange)

SMRT TRAINS LTD.; Singapore; Sur place; SGD 33 000 - 47 000; Plein temps

Résumé du poste

SMRT Buses Ltd is seeking an Operations Support staff to assist in daily interchange operations, ensuring buses and Bus Captains are deployed and on schedule. Responsibilities include monitoring attendance, organizing training, addressing staff welfare, handling customer enquiries, performing service recovery and crowd control, and generating ad hoc reports as needed.

The role requires at least a NITEC, 1 year of related experience, proficient MS Office skills, and strong customer service

Qualifications

• Candidate should possess at least a NITEC in any field or equivalent.
• At least 1 year of working experience in a related field is required.
• Proficient in Microsoft Office.
• Good customer service skills.

Responsabilités

• Assist in the daily operations of the interchange and ensure that buses and Bus Captains are optimally deployed and operating according to schedule.
• Monitor attendance of Bus Captains and ensure that they comply with all rules and regulations set out by the Company and the authorities.
• Schedule group sharing session / training whenever necessary and to monitor progress.
• Staff engagement pertaining to work related issues, company policies or feedbacks.
• Be the custodian for staff welfare and work out initiatives to improve welfare of staffs.
• Attend to customer’s enquiries, feedback and perform service recovery and crowd control.
• Ensure that security personnel and cleaners are deployed at premises according to the schedule provided.
• Ensure adherence to Standard Operating Procedure, work instructions, call handling and service standards.
• Perform mystery audits at interchanges on people, processes and infrastructure.
• Submit daily checklist on the first / last parade check of premise.
• Assist commuters to board the bus if necessary.
• Assist in generating ad hoc reports.

Connaissances

Customer service

Microsoft Office

Formation

NITEC in any field

Outils

Microsoft Office

Description du poste

Responsibilities

• Assist in the daily operations of the interchange and ensure that buses and Bus Captains are optimally deployed and operating according to schedule
• Monitor attendance of Bus Captains and ensure that they comply with all rules and regulations set out by the Company and the authorities
• Schedule group sharing session / training whenever necessary and to monitor progress
• Staff engagement pertaining to work related issues, company policies or feedbacks
• Be the custodian for staff welfare and work out initiatives to improve welfare of staffs.
• Attend to customer’s enquiries, feedback and perform service recovery and crowd control
• Ensure that security personnel and cleaners are deployed at premises according to the schedule provided
• Ensure adherence to Standard Operating Procedure, work instructions, call handling and service standards
• Perform mystery audits at interchanges on people, processes and infrastructure
• Submit daily checklist on the first / last parade check of premise
• Assist commuters to board the bus if necessary
• Assist in generating ad hoc reports

Qualifications & Work Experience

• Candidate should possess at least a NITEC in any field or equivalent
• At least 1 year of working experience in a related field is required
• Proficient in Microsoft Office
• Good customer service skills

SMRT Buses Ltd, a subsidiary of SMRT Corporation, is one of Singapore’s major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges.

As the second largest public bus service operator in Singapore, we strive to deliver the best-in-class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.