CET Course Ops Coordinator — Design & Media

Government Technology Agency (GovTech); Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

Singapore Public Service seeks an organised CET operations assistant to support the delivery of short courses. You will handle course setup in STEP, participant onboarding, attendance administration, and day-to-day logistics to ensure smooth course runs.

Collaborating with course teams and trainers, you will manage trainer availability, the master calendar, room bookings, and on-site arrangements, including materials and refreshments.

Qualifications

• Experience in administrative or operations support in training, education, or CET environments.
• Familiar with structured systems and procedures, able to learn new course administration platforms quickly.
• Strong organisational skills to manage attendance, records, and scheduling accurately and on time.
• Attention to detail for participant data and funding compliance.
• Good communication to liaise with participants, trainers, and vendors with tact.
• Collaborative and proactive, able to work within defined procedures while supporting day-to-day operations.

Responsibilities

• Set up short courses and intakes in the course management system, maintain records and the master calendar, and manage room bookings.
• Process participant registration, onboarding, enrolment, and set up network access where required.
• Administer attendance, tracking, and certification, and compile reports to support funding claims.
• Coordinate refreshments and venue readiness, liaising with vendors and ensuring rooms and equipment are prepared.
• Coordinate trainers to confirm availability and process associate trainer timesheets per procedures.
• Respond to enquiries (including MySkillsFuture), escalate non-standard cases, and administer post-course feedback surveys.

Job description

Singapore Public Service seeks an organised CET operations assistant to support the delivery of short courses. You will handle course setup in STEP, participant onboarding, attendance administration, and day-to-day logistics to ensure smooth course runs.

Collaborating with course teams and trainers, you will manage trainer availability, the master calendar, room bookings, and on-site arrangements, including materials and refreshments.