Centre Manager, Office

Suntec Real Estate Services Management; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Suntec Real Estate Services Management in Singapore seeks a Centre Manager to oversee our office asset portfolio and lead the Office Tower Operations Team.

The role requires MCST know-how, BMSMA compliance, budget management, and a track record of facilities and safety excellence to optimise asset performance. You will coordinate with tenants and vendors to drive operational efficiency and tenant satisfaction across our landmark properties.

Qualifications

• Diploma or Degree in Building, Facilities, Estate Management, M&E or equivalent.
• Minimum 5 years of experience in building management.
• Experienced with MCST buildings and familiar with BMSMA.
• Strong interpersonal and communication skills.

Responsibilities

• Formulate daily operations and maintenance strategy of the office towers.
• Lead office team in daily and cyclical maintenance to ensure safe, conducive environments.
• Implement preventive maintenance programs to reduce downtime and extend equipment life.
• Manage MCST governance, liaise with stakeholders, and oversee tenancy matters.

Skills

Interpersonal skills

Communication skills

Verbal communication

Written communication

Education

Diploma or Degree in Building, Facilities, Estate Management, M&E or equivalent

Job description

Suntec Real Estate Services Management (“Suntec-RES”, formerly known as ESR Real Estate Services Management) is the real estate services arm of Tang Organization.

For over a decade, Suntec-RES has been entrusted by asset owners to deliver bespoke, best-in-class real estate solutions We manage a portfolio of iconic retail and commercial properties spanning close to 3 million square feet and valued at approximately S$8 billion. Our tailored approach integrates advanced property technology and sustainable practices to optimise asset performance and drive long-term value.

Our commitment to excellence and innovation ensures that we maximise the potential of our client’s assets, from project development to asset enhancement.

Suntec-RES is backed by Tang Organization, an established multinational conglomerate with integrated capabilities across the real estate value chain, including investment, development, management, and hospitality.

The Centre Manager is responsible for the oversight and management of our office asset portfolio. This position will ensure the smooth operation of our properties while driving tenant satisfaction and operational excellence.

The candidate will be responsible for leading the Office Tower Operations Team.

As the city is multi-strata owned, the candidate needs to be conversant in BMSMA to be able to manage different property owners and stakeholders. The candidate will need to be conversant in the by-laws of the MCST to guide the team in handling issues relating to Strata management matters.

Main Duties & Responsibilities

Maintenance and Operations:

• Formulate daily operations and maintenance strategy of the office towers, ensuring all facilities are in immaculate condition.
• Work allocation and lead office team in daily and cyclical maintenance for the upkeep of the office spaces, ensuring a safe and conducive mall environment for all stakeholders.
• Implement preventive maintenance programs to eradicate downtime and extend the lifespan of equipment and infrastructure to legendary proportions.

Safety and Compliance:

• Ensure all complies with all local regulations, BMSMA (Building Maintenance and Strata Management Act) and By-laws of the MCST including exemplary health and safety standards.
• Conduct regular safety inspections and audits to identify and obliterate potential hazards.
• Develop and implement emergency response plans and procedures with unmatched efficiency.
• Assume the role of FSM for Towers and coordinate efforts in fire and safety related activities among internal and external stakeholders.

Budget Management:

• Prepare and manage the facilities budget, ensuring cost-effective use of resources and checks.
• Monitor expenses and negotiate contracts with vendors and service providers to achieve the best value for the building.
• Identify and plan for Capex items, sinking Fund and Cyclical replacement works for building components.
• Monitor utilities arrears of tenants and taking necessary steps to orchestrate recovery of monies owed to control exposure for the MCST.
• Adhere and coach team to achieve Environment and energy targets and comply to ESG of the corporation.
• Guide Office operations Team on tenancy matters in terms of day to day operations and fit out.
• Engage occupiers to better understand the needs and values in order to achieve improved level of satisfaction.

MCST Management:

• To manage different stakeholders of MCST and enforce necessary by-laws to safeguard interest of the MCST. Include and not limited to amendment, addition and creation of by-laws.
• Assist in conducting of necessary EOGMs, AGMs and package for Annual General Meetings and ensure successful including hosting and engaging Sub proprietary owner.
• Ensure and verify the accuracy of License Agreement between stakeholders and MCST to safeguard the interest of MCST.

Term Contract Management:

• Oversee the management of Term contracts and renewals to ensure delivery and consistent performance of Term vendors.
• Plan and strategize contract procurement and to ensure timely procurement process.

Requirements

• Diploma or Degree in Building, Facilities, Estate Management, M&E or equivalent.
• Minimum 5 years of experience in building Management
• Experienced in MCST (Management Corporation Strata Title) buildings and familiar with BMSMA (Building Maintenance and Strata Management ACT)
• Good interpersonal and communication skills to achieve excellent relationships with Team Members, tenants and service providers.
• Possess initiative and a positive working attitude.
• Willing to work beyond standard operating hours, when required
• Strong verbal and written communication skills.