Seeking a driven and service-oriented Centre Lead to lead the daily operations of our education centre. The ideal candidate is a former or current educator who can run operations end-to-end, deliver excellent customer service, support and lead the teaching team, and personally be equipped to teach one subject — while achieving enrolment and retention goals.
Key Responsibilities
Centre Operations & Administration
- Oversee daily operations and ensure a safe, clean, and conducive learning environment.
- Coordinate class schedules and teacher assignments.
- Ensure SOPs, policies, and administrative processes are followed.
Teaching
- Teach one subject — Mathematics, Chemistry at Secondary/IB/A-Level, for a defined portion of the week.
- Maintain lesson quality and track student progress for your own teaching load, modelling the standard expected of the wider tutor team.
Customer Service & Parent Communication
- Serve as the main point of contact for parents and students.
- Build and maintain strong relationships with parents to support retention.
- Use technology effectively to handle/communicate enquiries, registrations, schedules and feedback clearly and on time.
Team & Staff Management
- Support recruitment, onboarding, and training of part-time and full-time tutors.
- Monitor staff attendance, performance, and adherence to policies.
- Lead regular team meetings and foster a collaborative working culture.
Sales & Marketing Support
- Drive centre enrolments through effective lead conversion and upselling.
- Coordinate centre-level events and parent engagement initiatives.
Requirements
- Former or current teacher, with subject depth in Mathematics or Chemistry.
- Minimum 5 years of combined teaching and customer-facing/education centre experience.
- Prior experience in a centre management, head of department, or equivalent operational leadership role preferred.
- Excellent communication and interpersonal skills.
- Strong leadership, multitasking, and problem-solving abilities.