Centre Executive

Active Global Respite Care Pte Ltd; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Active Global Respite Care Pte Ltd in Singapore is seeking an Operations Executive to support centre management in running daily operations and to ensure MOH service requirements are met.

You will drive service delivery, manage client communications, and coordinate with healthcare partners, with shift work and weekend rotations. The role offers opportunities for career development within a growing organisation.

Qualifications

• Diploma or Degree in any field is welcome.
• 5-day work week with rotational weekends (Sat & Sun).
• Preferably ≥1 year in an operational role.
• Experience with MOH or other healthcare stakeholders is preferred.
• Experience in hospitality or other industries welcomed.
• Experience working with elderly in the community is a plus.

Responsibilities

• Assist centre management with running daily operations.
• Drive sales volume through quick follow-ups with potential clients.
• Provide accurate information to clients on policies, procedures and service.
• Resolve client feedback and complaints promptly and effectively.
• Ensure MOH service requirements on financial and quality aspects are adhered to.
• Oversee logistics and operational capability of the centre.
• Manage administrative tasks in compliance with laws and regulations.
• Represent the company in client meetings and with partners.

Skills

Effective communication with elderly

Independent work

Customer service mindset

Education

Diploma or Degree (any field)

Tools

Microsoft Office

Job description

• Report directly to the Centre Management.

• Assist the centre management with running the operations of the centre.

• Actively drive sales volume through quick follow-ups with potential clients.

• Provide accurate information to clients on policies, procedures and service.

• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.

• Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.

• Ensuring that the logistics and operational capability of the centre runs smoothly.

• Ensuring timely and appropriate administration and documentation according to required law, processes and regulations.

• Participate & represent on behalf of the company’s services with confidence.

• Represent the centre in the absence of any management.

• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

QUALIFICATIONS, EDUCATION, EXPERIENCE AND OPERATIONAL REQUIREMENTS

• Diploma or Degree in any field is welcome.

• 5-days work week. Rotational weekends (Sat & Sun) required. Shift work

• Preferably minimum 1 year in operational role.

• Preferable experience working with MOH or other relevant stakeholders in the healthcare industry in general.

• Applicants with operational backgrounds in other industries such as hospitality are welcome to apply.

• Experience working with elderly in the community would be good to have.

• Hands-on and enjoys community setting.

• Able to work independently with little supervision.

• Proficient in Microsoft Office and comfortable with IT.

• Able to communicate effectively with elderly clients.

• Great opportunity for career development in a growing market and organization.

• Industry-specific training and coaching by a highly experienced team.

The working locations can be either at Ghim Moh or Telok Blangah.