Centre-Based Elder Care Client Services Coordinator

St Luke's ElderCare Ltd; Singapore; On-site; SGD 38,000 - 64,000; Full time

Job summary

St Luke’s ElderCare Ltd invites applications for a Customer Service Officer to support the Centre-Based Services team in Singapore. You will be the main contact for elders and their families, guide onboarding, manage admissions and billing, and coordinate with volunteers and partners to ensure smooth operations.

The role requires 2–3 years of front desk/administrative experience, preferably in healthcare or eldercare.

Qualifications

• Minimum 2–3 years of experience in front desk and administrative roles; healthcare/eldercare experience is desirable.
• Excellent communication skills in English; proficiency in Mandarin, Tamil or Malay is a plus.
• Familiarity with government subvention schemes, financial systems and procurement processes is an advantage.

Responsibilities

• Serve as the main point of contact for elders and their NOKs, addressing enquiries professionally.
• Guide new clients through onboarding and inform them about services, fees and care philosophy.
• Coordinate admissions, transitions, and billing with accuracy and timeliness.
• Oversee registrations and onboarding of volunteers and external partners.
• Support subvention reporting and coordination with internal/external stakeholders.
• Assist finance and procurement processes and ensure documentation for audit.

Skills

Front desk

Administration

Communication

Microsoft Office

Mandarin

Tamil

Malay

Education

Diploma or Degree

Job description

St Luke’s ElderCare Ltd invites applications for a Customer Service Officer to support the Centre-Based Services team in Singapore. You will be the main contact for elders and their families, guide onboarding, manage admissions and billing, and coordinate with volunteers and partners to ensure smooth operations.

The role requires 2–3 years of front desk/administrative experience, preferably in healthcare or eldercare.