Care Services Officer

St Luke's ElderCare Ltd; Singapore; On-site; SGD 35,712 - 51,336; Full time

Job summary

St Luke's ElderCare Ltd. is seeking a Customer Service Officer to support elders and families through onboarding, service transitions and billing. You will serve as the main contact, coordinate with volunteers and external partners, and ensure accurate records across admissions and subventions.

The role requires a Diploma or Degree with 2–3 years in front desk/administration, preferably in healthcare. Strong English communication and team collaboration are essential for delivering compassionate

Qualifications

• Diploma or Degree in a relevant discipline is required.
• Minimum 2-3 years in front desk/administrative roles; healthcare/eldercare preferred.
• Familiarity with government subvention schemes and procurement is plus.
• Strong English communication; Mandarin/Tamil/Malay a plus.
• Detail-oriented, proactive, and able to work with stakeholders.

Responsibilities

• Be the main point of contact for elders and next-of-kin, handling enquiries and feedback.
• Guide clients through onboarding, explaining services and fees.
• Coordinate volunteer and partner onboarding and alignment with centre protocols.
• Oversee admissions, discharges, and service transitions with accurate records.
• Handle billing and payments, and track attendance for timely collection.
• Coordinate subvention reporting with internal/external stakeholders.
• Support finance/procurement and audit documentation.
• Contribute to workflow improvements and system innovation.
• Assist Centre Manager with environmental hygiene and centre upkeep.

Skills

Front desk

Customer service

Communication

Interpersonal skills

Independent work

Teamwork

MS Office

Record management

Education

Diploma or Degree in a relevant discipline

Tools

MS Office

Record management systems

Job description

We are seeking a passionate and resourceful Customer Service Officer to join our Centre-Based Services team. In this role, you will play a vital part in ensuring a smooth and supportive care journey for elders and their families by serving as the main point of contact, managing client onboarding, and coordinating service transitions and billing matters.

Responsibilities

• Serve as the main point of contact for elders and their next-of-kins (NOKs), addressing enquiries and feedback professionally while building strong relationships.
• Guide new clients and NOKs through orientation and onboarding, ensuring they understand SLEC's services, fees, and care philosophy.
• Manage the registration, orientation, and integration of volunteers, and external partners, ensuring alignment with centre protocols and values.
• Oversee client admission, discharge, and service transitions, ensuring accurate updates to records and smooth care continuity.
• Handle billing and payments, including tracking attendance, issuing invoices, and engaging clients and NOKs for timely payments.
• Coordinate subvention reporting by liaising with internal and external stakeholders to ensure timely and accurate data submissions.
• Support finance and procurement processes, including petty cash reconciliation and documentation for audit purposes; checking, reporting and documentation of goods and items received.
• Contribute to workflow redesign and system innovation, collaborating with relevant departments to improve service delivery and operational efficiency.
• Support centre manager to upkeep centre's environmental hygiene and sanitation standards

Requirements

• Diploma or Degree in a relevant discipline.
• Minimum 2-3 years of experience in front desk and administrative roles; experience in healthcare or eldercare settings is highly desirable.
• Familiarity with government subvention schemes, financial systems, and procurement processes is an advantage.
• Strong communication skills in English; proficiency in other languages such as Mandarin, Tamil or Malay is a plus.
• Client-centric with strong interpersonal skills; able to collaborate effectively with stakeholders and work independently under time constraints.
• Proficient in Microsoft Office and client record management systems; detail-oriented with a proactive and solution-focused mindset.
• Good team player with the ability to cover some non-clinical aspects of centre work in time of need

About St Luke's Eldercare

St Luke's ElderCare (SLEC) is a Christian healthcare provider dedicated to enriching the lives of seniors in Singapore, regardless of race, language and religion.

Guided by our GRACE philosophy of care, we are committed to providing compassionate and holistic care that fosters autonomy and choice. To empower elders of varying needs, from the fit to the frail, we offer a comprehensive suite of services islandwide. These include community-based programmes that promote active ageing; centre-based offerings such as day care, rehabilitation and nursing; residential (nursing home) services for long-term care; and home-based services covering medical, nursing and therapy needs.

Leveraging our legacy of over 25 years, we are on an unstoppable mission to transform care challenges of Singapore's ageing population. Through innovation, collaboration and education, we seek to elevate the community care sector, where elders thrive in their golden years and age with dignity, independence and joy.

Incorporated in 1999, SLEC is a registered charity and an Institution of a Public Character. Since our founding with four centres, we have grown to more than 30 centres and two nursing homes, impacting over 22,000 elders islandwide.

We are seeking a passionate and compassionate professional to join us. If you're ready to embrace a challenge that blends purpose with professional and personal growth, we invite you to join our Super Loving Extra Caring family to Serve, Love and Empower Communities together!