Catering Executive

The Soup Spoon Pte Ltd; Singapore; On-site; SGD 32,000 - 54,000; Full time

Job summary

The Soup Spoon Pte Ltd is seeking a diligent Catering Support Associate in Singapore to handle day-to-day customer enquiries, quotations, and order confirmations. You will coordinate with outlets, kitchen teams, and delivery partners to ensure orders are fulfilled smoothly.

Responsibilities include managing daily orders on the company website and catering platforms, maintaining menus and pricing, and assisting with on-site event support when required.

Qualifications

• 1–3 years of experience in catering, F&B, sales coordination, customer service or events.

Responsibilities

• Handle catering enquiries, issue quotations, and confirm orders.
• Coordinate orders with outlets, kitchens, delivery partners and customers to ensure timely fulfilment.
• Manage daily orders and online catering platform inquiries, update menus and pricing as needed.
• Support event planning and on-site coordination for catering functions.
• Maintain accurate customer, enquiry and order records and prepare basic sales reports.

Skills

Communication

Coordination

Customer service

Job description

Job Purpose

Support the day-to-day operations and sales activities of the Catering Business by managing customer enquiries, orders, online catering channels, order coordination and event support.

The role is responsible for ensuring a smooth customer experience from enquiry to fulfilment, while supporting the Catering Development Manager in converting enquiries, growing repeat business and maintaining strong service standards.

Key Responsibilities

Customer Enquiries & Sales Support

• Respond to catering enquiries and prepare quotations and order confirmations.
• Follow up on leads and enquiries to secure orders.
• Maintain good relationships with existing and potential customers.
• Support corporate sales activities and follow-up with repeat clients.

Order & Operations Coordination

• Manage catering orders from confirmation to fulfilment.
• Coordinate with outlets, kitchen teams, delivery partners and customers.
• Ensure orders are accurate, complete and delivered on time.
• Handle customer feedback and resolve service issues promptly.

Online & Platform Management

• Manage daily orders and enquiries from the company website and catering platforms.
• Maintain menus, pricing, product information and availability.
• Monitor online orders and support improvements to platform sales.

Events & Catering Support

• Assist with planning and coordination of catering events and functions.
• Provide on-site support for events when required.
• Coordinate setup, food delivery and service requirements.

Administration

• Maintain accurate customer, enquiry and order records.
• Track quotations confirmed orders and upcoming events.
• Prepare basic sales and order reports for management.

Working Conditions

• Office-based with regular coordination with outlets and catering operations.
• May require evenings, weekends and public holidays for events.
• May involve standing for extended periods and lifting light equipment.

Requirements

• 1–3 years of experience in catering, F&B, sales coordination, customer service or events.
• Experience with online ordering or e-commerce platforms is an advantage.
• Good communication, coordination and customer service skills.
• Strong attention to detail and ability to manage multiple orders.
• Proactive, organised and able to work independently and as part of a team.