Casual - Service Attendant (Origin & Bloom)

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Marina Bay Sands is seeking a customer-focused guest service professional for our food & beverage outlets in Singapore. You will handle orders, serve guests, upsell, and share knowledge of coffee drinks and pastries while maintaining a high standard of cleanliness and efficiency.

Role requires at least 1 year in guest service within hospitality, optional diploma, and food hygiene certification. You will work shifts, weekends, and public holidays, contributing to a professional, well-groomed

Qualifications

• Minimum secondary education with O Level passes; Diploma in any field is an advantage.
• Minimum 1 year in a guest service role, preferably in hospitality.
• Possess food hygiene and safety certification.
• Willing and able to work on shifts, weekends and public holidays.
• Possess a well-groomed, professional appearance.

Responsibilities

• Handle food and beverage orders and serve guests.
• Provide friendly, excellent service to all guests.
• Assist team members to prepare and set up in restaurants and maintain stock and cleanliness.
• Assist guests with requests, upsell and explain menu items.
• Educate customers on coffee drinks and equipment while promoting pastries and cookies.
• Prepare and serve coffee drinks following approved recipes and techniques.
• Maintain inventories and ensure equipment is functioning and stocked.
• Maintain a safe and healthy work environment per regulations.
• Continuously improve processes and store/coffee bar appearance.

Skills

Guest service

Hospitality

Upselling

Communication

Teamwork

Food hygiene

Education

O level passes

Diploma advantageous

Job description

Job Responsibilities

• Responsible for handling food and beverage orders and serving guests.
• Provide friendly, excellent service to all guests.
• Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure all available amenities and utensils are properly stocked and inspected prior to service.
• Assist guests on their respective requests, conduct suggestive and up-selling, well-versed in all aspects of the menu.
• Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.

Education & Certification

• Minimum Secondary school education with 'O' Level passes; Diploma in any field is an advantage

Experience

• Minimum 1 year in a guest service / guest contact roles, preferably in a hospitality organization

Other Prerequisites

• Possess food hygiene and safety certification
• Willing and able to work on shifts, weekends and public holidays
• Possess a well-groomed, professional appearance

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline.

Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment.

It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date.

Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.