Casino Surveillance Officer (General Posting)

Marina Bay Sands; Singapore; Presencial; SGD 29.000 - 42.000; Jornada completa

Descripción de la vacante

Marina Bay Sands in Singapore is seeking a Security Operations team member to maintain relationships with guests and uphold a professional image across in-person, phone, and digital channels. You will relay information promptly to meet guests’ expectations.

You will operate the Central Monitoring/Communication Console, analyze information from IT systems, and monitor activities in gaming and non-gaming areas, escalating suspicious behavior per SOPs.

Formación

• Secondary graduate or better.
• Detail oriented with strong communication skills.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
• Be literate in Microsoft Office Suite.

Responsabilidades

• Maintain an effective relationship with Guests.
• Maintain a professional image in all dealings with customers, in person, by telephone/radio, electronically, etc.
• Meet the customers’ requirements and expectations through the prompt and accurate relaying of information.
• Operate Central Monitoring/Communication Console, observe and analyze activities across non-gaming, gaming and cash handling areas.
• Survey Team Members / Customers Activity from the Monitor Room; monitor for unlawful or suspicious activity and escalate as necessary.
• Monitor Team Members and customers in accordance with company policies, SOPs and regulations.

Conocimientos

Detail oriented

Strong communication skills

Educación

Secondary graduate or better

Herramientas

Microsoft Office Suite

Descripción del empleo

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Maintain an effective relationship with Guests.
• Maintain a professional image in all dealings with customers, in person, by telephone/radio, electronically, etc.
• Meet the customers’ requirements and expectations through the prompt and accurate relaying of information.

Work as part of a Team

• Work within a close working environment, in which Team Members may come from diverse cultural backgrounds.

Analyze information from information technology systems

• Evaluate and analyze information from multiple sources.
• Respond to situations identified through surveillance and computer analysis systems.

Operate Central Monitoring/Communication Console

• Observe and analyze non-gaming, gaming and cash handling areas using advanced surveillance and information technology systems in accordance with standard operating procedures.

Survey Team Members / Customers Activity from the Monitor Room

• Monitor Team Members in accordance with the company policies, internal controls, SOP’s and associated regulations.
• Monitor illegal or suspicious activity of Team Members and customers and escalating as necessary.

Job Requirements

Education & Certification

• Secondary graduate or better

Experience

• No experience required.

Other Prerequisites

• Be literate in Microsoft Office Suite
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays
• Detail oriented with strong communication skills

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.