Casino Surveillance Officer (General Posting)

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Marina Bay Sands is seeking a vigilant Surveillance Officer to maintain guest relations, monitor activities, and relay accurate information to senior staff. You will work as part of a team in a diverse environment, ensuring professional conduct in all customer interactions and operating central monitoring systems.

The role requires basic education, willingness to work varied shifts (including overnights and holidays), and strong attention to detail with excellent communication skills.

Qualifications

• Secondary graduate or better.
• Be literate in Microsoft Office Suite.
• Detail oriented with strong communication skills.
• Willing to work various shifts, including mornings, afternoons, overnight, and public holidays.

Responsibilities

• Maintain an effective relationship with Guests.
• Maintain a professional image in all dealings with customers, in person, by telephone/radio, electronically, etc.
• Meet customers' requirements and expectations through prompt and accurate relaying of information.
• Operate Central Monitoring/Communication Console.
• Observe and analyze non-gaming, gaming and cash handling areas using surveillance systems.

Skills

Microsoft Office

Detail oriented

Communication skills

Education

Secondary education

Job description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team.

Job Responsibilities

• Maintain an effective relationship with Guests.
• Maintain a professional image in all dealings with customers, in person, by telephone/radio, electronically, etc.
• Meet the customers' requirements and expectations through the prompt and accurate relaying of information.
• Work as part of a Team
• Work within a close working environment, in which Team Members may come from diverse cultural backgrounds.
• Analyze information from information technology systems
• Evaluate and analyze information from multiple sources.
• Respond to situations identified through surveillance and computer analysis systems.
• Operate Central Monitoring/Communication Console
• Observe and analyze non-gaming, gaming and cash handling areas using advanced surveillance and information technology systems in accordance with standard operating procedures.
• Survey Team Members / Customers
• Activity from the Monitor Room
• Monitor Team Members in accordance with the company policies, internal controls, SOP's and associated regulations.
• Monitor illegal or suspicious activity of Team Members and customers and escalating as necessary.

Job Requirements

Education & Certification Secondary graduate or better Experience No experience required.

Other Prerequisites

• Be literate in Microsoft Office Suite
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays
• Detail oriented with strong communication skills

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore's skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.