Cashier - Changi Airport

SHILLA TRAVEL RETAIL PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

SHILLA TRAVEL RETAIL PTE. LTD. in Singapore is seeking Cashiers to support rapid expansion at Changi Airport. You will complete transactions professionally, advise on refunds, and help maintain a smooth checkout flow in a busy retail environment.

The role requires at least 1 year of cashiering experience, strong English communication, and a customer-service mindset. Weekend/public holiday shifts are expected, with comprehensive training and opportunities for career progression.

Qualifications

• Minimum 1 year of cashiering experience in retail environment.
• Conversant in English; another language is advantageous.

Responsibilities

• Handle customer transactions accurately across multiple payment methods.
• Advise on GST and refund/exchange policies; ensure smooth checkout.
• Maintain store hygiene and stock related to cashiering; balance cash daily.

Skills

Cashier experience

Customer service

Communication skills

Team player

Job description

To support Shilla’s rapid expansion in Singapore, we are recruiting for Cashiers to join our growing family.

We provide excellent training and career progression opportunities.

Cashiering

• Complete customer transactions in a professional, timely manner and with highest level of respect
• Ensure accuracy in the collection of monies in different currencies or mode of payment such as vouchers, cash/credit card transaction, Samsung Pay, staff purchase etc.
• Ensure adherence of the airport Liquids Aerosols Gels (LAG) regulations
• Reduce the customer’s waiting time to a minimum
• Advise customer on GST and refund/exchange policy
• Conduct daily cash balancing and cash drops
• Update conversion rate as and when necessary
• Achieve the turnaround time for cashiering with high productivity level

Customer Service

• Being a true Shilla ambassador and is customer-focused. Has a positive service attitude and provides a unique customer experience
• Ensure that Shilla’s service step is used in every customer interaction
• Respond to customer queries and complaints in a polite and courteous manner
• Maintain a well groomed appearance and project the right professional image at all times

Store Maintenance

• Maintain a safe and clean store environment and implement daily housekeeping duties, abide to all operational procedures
• Maintain stock levels of all inventory related to cashiering such as STEB Bag, invoices, audit and receipt rolls

Teamwork

• Collaborate with co-workers to accomplish sales and service goals
• Provide manager with customers’ feedback in a regular manner

Requirements

• Minimum 1 year of cashiering experience in retail / hyper mart environment
• Conversant in English is a must. One other language speaking would be advantageous
• Great passion for Perfumes & Cosmetics and work towards to achieve sales goals
• Good communication and interpersonal skill
• Strong customer service mentality, proactive and willing to learn attitude
• Dependable and good team player
• Able to perform retail operational hours which includes weekend and public holiday
• Bilingual with the ability to speak third language an added advantage
• Must be comfortable to work in Changi Airport
  

(Only short-listed candidates will be notified)

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