Case Management Executive (Entry level candidates welcome) (DSC/ET)

ST Engineering e-Services Pte. Ltd.; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

ST Engineering e-Services Pte. Ltd. is seeking an HR data and process analyst to liaise with HR professionals, rectify data discrepancies, and support data-driven decision making.

You will analyze operational data, maintain accurate logs, and communicate findings to stakeholders to contribute to policy improvements and efficiency in HR data management.

Qualifications

• Degree in any discipline.
• Experience in customer service is advantageous.
• Strong communication and analytical abilities.
• Meticulous with attention to detail and a team player.

Responsibilities

• Coordinate with HR agencies to retrieve data and inputs for case resolution.
• Investigate data inaccuracies in SAP-HR systems and advise on rectifications.
• Analyse trends from data to support policy improvements and process changes.
• Communicate clear, concise advice to queries via phone or email.

Skills

Customer service

Excellent communication

Analytical skills

Attention to details

Team player

MS Office

AI tools proficiency

Generative AI tools

Education

Degree in any discipline

Tools

Microsoft Office

SAP-HR

Generative AI tools

Job description

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.

About our Line of Business - eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

You will be required to liaise and follow up with HR professionals to provide solutions to queries/request raised and/or to follow through the rectification of HR data discrepancies, if any. At the same time, you will also facilitate the analysis on operational data to detect, rectify operational issues and upstream processes. The data and feedback collated would be provided to necessary agencies for sense-making and trending to improve policy formulation, systems, and processes.

Be Part of Our Success

• Coordinate / Liaise - Correspond with various agencies to retrieve data and inputs necessary for case resolution. Ensure that responses adhere to organisation guidelines and HR policies.


• Investigate - Conduct investigation on data inaccuracies in SAP-HR systems to determine root cause and provide advice for rectifications. Liaise with data administrators, system integrators, business process owners, policy makers and ground users to rectify data discrepancies.


• Analyse - Maintain accurate file logs to support data collation for trend reporting and analysis. Analyse trends based on data collected and propose solutions to reduce frequencies of queries. Identify the downstream impacts for process improvement.


• Communicate - Provide clear and concise advice and responds to the queries raised via phone call and/or email. Explain elaborate policies in various applicable scenarios.

Qualities We Value

• Degree in any discipline


• Individuals with customer service experience will be advantageous


• Excellent communication and interpersonal skills


• Strong analytical skills


• Meticulous with keen attention to details, service-oriented, good team player


• Able to work in a fast-paced ever-changing environment


• Proficient in Microsoft Office applications (Excel & Word)


• Experience with applied AI or workflow automation is a major plus.


• Proficiency in using generative AI tools to drive productivity is highly valued.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.


• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.


• Meaningful work and projects that make a difference in people's lives.


• A fun, passionate and collaborative workplace.


• Competitive remuneration and comprehensive benefits.