Benefits & Claims Executive (DSC/ET)

ST ENGINEERING E-SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive benefits

Collaborative workplace

Job summary

ST Engineering e-Serv is seeking a customer service professional to act as a trusted adviser for clients, guiding them through benefits and claims with precision and care. The role emphasizes accuracy, timely responses, and meticulous case management to support clients across the region.

The ideal candidate will hold a diploma, excel in communication, and be adept at multitasking, with familiarity in MS Office and SAP-HR.

Qualifications

• Minimum Diploma holder, preferably with experience in customer service.
• Excellent communications and interpersonal skills.
• Desire to go the extra mile for customers.
• Meticulous with keen attention to details, service oriented and a good team player.
• Capable of managing multiple tasks efficiently.
• Proficient in Microsoft Office applications (Words and Excel).
• Knowledge with SAP-HR will be an added advantage.
• Experience with applied AI or workflow automation is a major plus.
• Proficiency in using generative AI tools to drive productivity is highly valued.

Responsibilities

• Respond to enquiry cases regarding benefits and personal claims reimbursement via email and phone with accuracy and timeliness.
• Maintain detailed case logs and compile monthly reports for management review.
• Coordinate with internal stakeholders to ensure timely resolution of cases, including sending follow-up reminders.
• Escalate urgent or sensitive cases for prioritised handling.
• Identify areas for process improvement and provide feedback when necessary.

Job description

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.

About our Line of Business - eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

You will serve as a trusted advisor and essential point of contact for our clients, providing prompt, precise guidance on benefits and claims. Your expertise will help customers navigate complex policies with confidence, ensuring they receive the support and clarity they need at every step.

Be Part of Our Success

• Respond to enquiry cases regarding benefits and personal claims reimbursement via email and phone with accuracy and timeliness
• Maintain detailed case logs and compile monthly reports for management review
• Coordinate with internal stakeholders to ensure timely resolution of cases, including sending follow-up reminders
• Escalate urgent or sensitive cases for prioritised handling
• Identify areas for process improvement and provide feedback when necessary

Qualities We Value

• Minimum Diploma holder, preferably with experience in customer service
• Excellent communications and interpersonal skills
• Desire to go the extra mile for customers
• Meticulous with keen attention to details, service oriented and a good team player
• Capable of managing multiple tasks efficiently
• Proficient in Microsoft Office applications (Words and Excel)
• Knowledge with SAP-HR will be an added advantage
• Experience with applied AI or workflow automation is a major plus.
• Proficiency in using generative AI tools to drive productivity is highly valued

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and one's unique contributions are celebrated.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.