Case Associate

NTUC Health Co-operative Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

NTUC Health Co-operative Limited is seeking a Case Associate to support outreach events and monitor the wellbeing of clients in the community. You will work within the CREST team to connect clients to mental health resources and caregiver support.

The role requires a Diploma in Social Service, Psychology or Counselling, and an independent, outgoing attitude with strong teamwork. Training and collaboration with local health services will be part of daily duties.

Qualifications

• Diploma in Social Service, Psychology or Counselling.
• Independent and outgoing attitude, accommodative and team player.

Responsibilities

• Provide care coordination and service linkage to clients at risk of mental health issues and dementia.
• Plan and conduct outreach to promote mental wellness and early identification.
• Collaborate with regional health services, hospitals, volunteers, grassroots and community organisations on senior programmes.
• Monitor the wellbeing of clients in the community as assigned.
• Assist in initial assessment of walk-ins and referral cases, and follow up with intervention plans.
• Involve in the evaluation and documentation of the programme.
• Perform additional duties as assigned by the Head of Community Social Services.
• Support in weekend outreach event occasionally.

Education

Diploma in Social Service, Psychology or Counselling

Job description

Company description:

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a family medicine clinic to cater to the general population.

Job description:

About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services:

Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support:

CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

The Case Associate is responsible for supporting the team during outreach events, and assisting to monitor the well-being of clients assigned to him/her.

As part of the CREST team, you will be responsible to

• support clients with or who are at risk of mental health issues and/or dementia by linking them to the necessary support and resources.
• monitor and support clients in the community as assigned by the lead.
• for organizing and conducting outreach to increase mental health and dementia awareness and promote early identification.
• work with regional health services, Hospitals, volunteers, grassroots, schools, internal organisation departments etc. on activities and programmes for the seniors.

Essential Duties and Responsibilities:

• Provide care coordination and service linkage to clients with or who are at risk of mental health issues and/or dementia, with the appropriate resources and support including caregiver support.

• Plan and conduct outreach to the community and stakeholders including faith-based, corporate and community organisations to promote mental wellness and mental health awareness.

• Plan and conduct targeted mental health and dementia case finding/screening to promote early identification and facilitate timely support.
• Plan and organize structured preventive activities and/or programmes for the community, those at risk of mental health conditions and clients.
• Conduct regular visits to monitor the well-being of the client (NTUCH CCMS/CREST).
• Support in initial assessment of walk-ins and referral cases, follow up with intervention plans for clients as per the prescribed care plan.
• Involve in the evaluation and documentation of the programme.
• Any other duties as assigned by reporting officer or Head of Community Social Services

Job Description (Continued)

Additional Responsibilities:

• Support in weekend outreach event occasionally

Qualification

• Diploma in Social Service, Psychology or Counselling

Other Information

It would be great if you possess the below

• Independent and outgoing attitude, accommodative and team player.